Call Centres and Human Resource Management: A Cross-National Perspective
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
1123497767
Call Centres and Human Resource Management: A Cross-National Perspective
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
109.99
In Stock
5
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Call Centres and Human Resource Management: A Cross-National Perspective
295Call Centres and Human Resource Management: A Cross-National Perspective
295Hardcover(2004)
$109.99
109.99
In Stock
Product Details
ISBN-13: | 9781403913043 |
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Publisher: | Palgrave Macmillan UK |
Publication date: | 12/09/2003 |
Edition description: | 2004 |
Pages: | 295 |
Product dimensions: | 5.51(w) x 8.50(h) x 0.03(d) |
About the Author
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