Table of Contents
Web Cases xv
Preface: The Case Study Method as a Pedagogical Technique xix
Student Introduction: Using Cases to Learn About Organizational Communication 1
Practice Case: The Sale Joann Keyton 5
Section 1 Organizational Culture 11
Chapter 1 How Do You Get Anything Done Around Here? Marian L. Houser Astrid Sheil 13
Chapter 2 Communicating and Leading Change in Organizations Christina M. Bates 20
Chapter 3 Managing a Merger Cheryl Cockburn-Wootten Mary Simpson Theodore E. Zorn 26
Chapter 4 Merged, Incompatible IT Cultures Jeanne S. McPherson 33
Chapter 5 Your Attitude Determines Your Altitude Erika L. Kirby 38
Chapter 6 Growing Pains Jessica Katz Jameson 46
Chapter 7 How Dare He Try to Manage Our Talk Ryan S. Bisel Amber S. Messersmith 53
Section 2 Organizational Technology 57
Chapter 8 Caught Online Jensen Chung 59
Chapter 9 The Difficulties of Virtual Leaders Alexander Lyon 67
Chapter 10 Knowledge Is Power Melinda M. Villagran Mary Hoffman 73
Chapter 11 The Emails in the Clinic Initial Services Department Heather L. Walter 78
Chapter 12 Finding a Home for Communications Technologies Craig R. Scott Laurie K. Lewis Jennifer D. Davis Scott C. D'Urso 83
Section 3 Teamwork and Group Processes 89
Chapter 13 Reorganizing Human Resources at ASP Software Donald L. Anderson 91
Chapter 14 Teaming Up for Change Maryanne Wanca-Thibault Adelina Gomez 98
Chapter 15 Lessons Learned MJ Helgerson 109
Chapter 16 Taking Charge Joann Keyton 115
Section 4 Decision Making and Problem Solving 121
Chapter 17 How Much Does Passion Count? Stuart L. Esrock Joy L. Hart and Greg B. Leichty 123
Chapter 18 Permission to Walk Michael W. Kramer 132
Chapter 19 For the Good of Many Nancy M. Schullery Melissa Gibson Hancox 141
Chapter 20 A Matter of Perspective Paaige K. Turner Robert L. Krizek 150
Chapter 21 The Expert Facilitator Mary E. Vielhaber 158
Chapter 22 Corporate Social Responsibility Versus Greenwashing Astrid Sheil Heather Gearhart 164
Section 5 The Individual and The Organization 171
Chapter 23 Bob's Dilemma Erica L. Kirby 173
Chapter 24 Working Without Papers Shawn D. Long 179
Chapter 25 Corporate Counseling Steven K. May 187
Chapter 26 Managing Multiple Roles Caryn E. Medved Julie Apker 197
Chapter 27 No Laughing Matter Linda B. Dickmeyer Scott G. Dickmeyer 209
Chapter 28 Not on My Sabbath Joy Koesten 217
Chapter 29 The Aggrieved Mediator Christine E. Cooper 222
Chapter 30 An Officer First and a Nurse Second Colleen Arendt 227
Chapter 31 Finding the Right Associate Leslie Reynard 234
Chapter 32 Conflict Around Performance Review Elayne J. Shapiro 243
Chapter 33 There's a New Sheriff in Town Lori J. Joseph 246
Chapter 34 Resisting Disability Epithets Carol B. Mills 253
Section 6 Organizational Diversity 259
Chapter 35 Where Does It Hurt? Cynthia A. Irizarry 261
Chapter 36 A Case of Mistreatment at Work? Mary M. Meares John G. Oetzel 270
Chapter 37 The Penis People Diane K. Sloan 278
Chapter 38 Navigating the Limits of a Smile Sarah J. Tracy 282
Chapter 39 Putting My Best Foot Forward Aparna Hebbani 293
Chapter 40 Berating the Bow Andrew Jared Critchfield 300
Chapter 41 Islamophobia at Work Shawn D. Long 305
Section 7 Organizations and Their Stakeholders 315
Chapter 42 Inviting Public Input Stephen C. Yungbluth Zachary P. Hart 317
Chapter 43 Give Me Information or I Will Blog Patty C. Malone Keri K. Stephens 324
Chapter 44 Community Civility Rod Troester 332
Chapter 45 The Sago Mine Disaster Carlos E. Balhana Deanna F. Womack 338
Section 8 Organizational Crisis 341
Chapter 46 More Questions Than Answers Amanda M, Gunn 343
Chapter 47 Ethics in Big Pharma Alexander Lyon Robert R. Ulmer 350
Chapter 48 Forced Collaboration Beth Eschenfelder 357
About The Editors 367
About The Contributors 368
Detailed Case Content Index 371
