Change by Design explains design thinking, the collaborative process by which the designer’s sensibilities and methods are employed to match people’s needs, not only with what is technically feasible, but what is viable to the bottom line. Design thinking converts need into demand. It’s a human-centered approach to problem solving that helps people and organizations become more innovative and more creative.
Introduced a decade ago, the concept of design thinking remains popular at business schools, throughout corporations, and increasingly in the popular press—due in large part to work of IDEO, the undisputed world leading strategy, innovation, and design firm headed by Tim Brown. As he makes clear in this visionary guide—now updated with addition material, including new case studies, and a new introduction—design thinking is not just applicable to so-called creative industries or people who work in the design field. It’s a methodology that has been used by organizations such as Kaiser Permanente, to increase the quality of patient care by re-examining the ways that their nurses manage shift change, or Kraft, to rethink supply chain management.
Change by Design is not a book by designers for designers; it is a book for creative leaders seeking to infuse design thinking into every level of an organization, product, or service to drive new alternatives for business and society.
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About the Author
Today IDEO applies its human-centered approach to drive innovation and growth for the world's leading businesses, as well as for government, education, health care, and social sectors. Tim advises senior executives and boards of Fortune 100 companies and has led strategic client relationships with such corporations as Microsoft, PepsiCo, Procter & Gamble, and Steelcase.
Table of Contents
Introduction: The Power Of Design Thinking 7
Part I What Is Design Thinking?
1 Getting Under Your Skin, or How Design Thinking Is About More Than Style 19
2 Converting Need Into Demand, or Putting People First 45
3 A Mental Matrix, or "These People Have No Process!" 69
4 Building To Think, or The Power Of Prototyping 93
5 Returning To The Surface, or The Design Of Experiences 115
6 Spreading The Message, or The Importance Of Storytelling 135
Part II Where Do We Go From Here?
7 Design Thinking Meets The Corporation, or Teaching To Fish 161
8 The New Social Contract, or We're All in This Togeter 183
9 Design Activism, or Inspiring Solutions With Global Potential 209
10 Designing Tomorrow-Today 233
11 Redesigning Design 249
Ideo Project Case Studies 273