Change by Design, Revised and Updated: How Design Thinking Transforms Organizations and Inspires Innovation

Change by Design, Revised and Updated: How Design Thinking Transforms Organizations and Inspires Innovation

by Tim Brown

Hardcover(Revised)

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Overview

The subject of “design thinking” is the rage at business schools, throughout corporations, and increasingly in the popular press—due in large part to the work of IDEO, a leading design firm, and its celebrated CEO, Tim Brown, who uses this book to show how the techniques and strategies of design belong at every level of business.

The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most innovations come from a process of rigorous examination through which great ideas are identified and developed before being realized as new offerings and capabilities.

Change by Design explains design thinking, the collaborative process by which the designer’s sensibilities and methods are employed to match people’s needs, not only with what is technically feasible, but what is viable to the bottom line. Design thinking converts need into demand. It’s a human-centered approach to problem solving that helps people and organizations become more innovative and more creative.

Introduced a decade ago, the concept of design thinking remains popular at business schools, throughout corporations, and increasingly in the popular press—due in large part to work of IDEO, the undisputed world leading strategy, innovation, and design firm headed by Tim Brown. As he makes clear in this visionary guide—now updated with addition material, including new case studies, and a new introduction—design thinking is not just applicable to so-called creative industries or people who work in the design field. It’s a methodology that has been used by organizations such as Kaiser Permanente, to increase the quality of patient care by re-examining the ways that their nurses manage shift change, or Kraft, to rethink supply chain management.

Change by Design is not a book by designers for designers; it is a book for creative leaders seeking to infuse design thinking into every level of an organization, product, or service to drive new alternatives for business and society.

Product Details

ISBN-13: 9780062856623
Publisher: HarperCollins Publishers
Publication date: 03/05/2019
Edition description: Revised
Pages: 304
Sales rank: 160,193
Product dimensions: 5.90(w) x 9.10(h) x 1.20(d)

About the Author

Tim Brown is the CEO and president of IDEO. Ranked independently among the ten most innovative companies in the world, IDEO is the global consultancy that contributed to such standard-setting innovations as the first mouse for Apple and the Palm V.

Today IDEO applies its human-centered approach to drive innovation and growth for the world's leading businesses, as well as for government, education, health care, and social sectors. Tim advises senior executives and boards of Fortune 100 companies and has led strategic client relationships with such corporations as Microsoft, PepsiCo, Procter & Gamble, and Steelcase.

Table of Contents

Reintroduction 1

Introduction: The Power Of Design Thinking 7

Part I What Is Design Thinking?

1 Getting Under Your Skin, or How Design Thinking Is About More Than Style 19

2 Converting Need Into Demand, or Putting People First 45

3 A Mental Matrix, or "These People Have No Process!" 69

4 Building To Think, or The Power Of Prototyping 93

5 Returning To The Surface, or The Design Of Experiences 115

6 Spreading The Message, or The Importance Of Storytelling 135

Part II Where Do We Go From Here?

7 Design Thinking Meets The Corporation, or Teaching To Fish 161

8 The New Social Contract, or We're All in This Togeter 183

9 Design Activism, or Inspiring Solutions With Global Potential 209

10 Designing Tomorrow-Today 233

11 Redesigning Design 249

Acknowledgments 269

Ideo Project Case Studies 273

Index 279

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