The Change Monster: The Human Forces That Fuel or Foil Corporate Transformation and Change

The Change Monster: The Human Forces That Fuel or Foil Corporate Transformation and Change

by Jeanie Daniel Duck


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A Powerful Look at Corporate Change and Why Mergers, Reorganizations, and Transformations Succeed or Fail

“[One of the] best business books of 2001 . . . [a] useful and intelligent tool for coping with the inevitable metamorphoses of business (and life).” —Miami Herald

“Provocative imagery . . . useful questions for managers to ask themselves.” —Harvard Business Review

“The Change Monster not only talks intelligently about the social dynamics and emotions of people [in change efforts], it does so with wisdom, insight, and practicality.”—Daniel Leemon, executive vice president and chief strategy officer, Charles Schwab Corporation

“A practitioner’s primer on revitalization that puts you in the shoes of some who have failed and others who have succeeded. In doing so, Jeanie Daniel Duck graphically delivers her main message to management: Learn to master the emotions and obsessions of those who stand in the way of change, including your own, and once you do, you have your hands on a miraculous engine for change.” —Michael Useem, professor of management and director of the Center for Leadership and Change at the Wharton School, University of Pennsylvania, and author of The Leadership Moment and Leading Up

“Duck is an acute and empathetic observer of the changes erupting in the workplace from the convulsive nature of corporate evolution. . . . Jeanie Duck’s terrific book is a . . . useful and intelligent tool for coping with the inevitable metamorphoses of business (and life). Sensitive but tough, Duck’s compassionate wisdom is street smart without a trace of glibness.” —Miami Herald

Product Details

ISBN-13: 9780609808818
Publisher: The Crown Publishing Group
Publication date: 08/13/2002
Edition description: Reprint
Pages: 304
Sales rank: 347,038
Product dimensions: 5.19(w) x 7.97(h) x 0.63(d)

About the Author

Jeanie Daniel Duck is senior vice president of The Boston Consulting Group and a leader in its organizational practice. She has worked with companies around the globe on major change efforts. Her article in the Harvard Business Review, “Managing Change: The Art of Balancing,” has been a bestselling reprint used by many companies in executive education programs and many business schools as required reading. She is not only an expert in change management but also an artist—with a master’s degree in sculpture—and has a keen sense for what makes people tick.

Table of Contents

Part 1The Change Monster: The Human and Emotional Elements of Change
1Battling the Monster: The Need to Think and Behave Differently3
2A Short Tour of the Change Curve: A Map for the Territory of Change15
Part 2Stagnation: The Monster in Hibernation
3Demoralization and Denial: When What You Know Isn't So39
4Recognizing and Diagnosing the Condition: Helping People See the Truth57
Part 3Preparation: The Monster Awakes
5Gaining Alignment: Anxiety About the Future91
6Is Everybody Ready? When Emotions Become a Roller Coaster123
7Building an Appetite for Change: Moving to Productive Action133
Part 4Implementation: The Monster Stomps Out of Its Hiding Place
8Plunging In: Time to Start Walking the Talk151
9Broadening the Involvement: Building Bench Strength and Leadership167
10Keep Talking: Formal and Informal Networks of Communication185
Part 5Determination: When the Monster Rules the Hallways
11The Land In-Between: Asking the Hard Questions About the Organization and Its Future197
12The Leaders' Behavior: The Importance of Sustaining Energy207
13The Followers' Experience: Getting People Involved in the Issues217
14The Importance of Commitment and Values: Developing New Ways of Thinking and Acting229
Part 6Fruition: The Monster is Subdued, at Least for Now
15Sweet and Dangerous Fruition: Reinforcing the Good253
16When the Old Becomes New Again: Continuous Change265

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