Table of Contents
Welcome from Your Coach! 12
Part 1 Managing Me
1 Assessing Your Strengths 18
2 Setting Your Personal Goals 22
3 Building Your Confidence 26
4 Optimizing Your Limited Time 30
5 Remaining Calm Under Pressure 34
6 Managing the Unknown 40
7 Making Decisions 44
8 Addressing an Emergency 48
9 Impressing Leaders 52
10 Not Taking Things Personally 58
11 Responding to Criticism 62
12 Overcoming a Blocker 66
13 Identifying Your Lessons Learned 70
Part 2 Managing the Work
14 Developing a Business Case for Change 78
15 Measuring Success 82
16 Creating a Vision for the Change 86
17 Creating a Change Plan 90
18 Defining How People Must Change 96
19 Competing for Resources 100
20 Negotiating Deadlines 104
21 Assessing Risks 108
22 Creating a Change Champion Network 114
23 Communicating Effectively 118
24 Telling People what to Expect 122
25 Measuring Progress 126
26 Reporting Against the Timeline 132
27 Presenting at a Leadership Review 136
28 Measuring Readiness for Change 140
29 Identifying Project Lessons Learned 144
Part 3 Managing Others
30 Empathizing with Others 152
31 Earning Trust 156
32 Preparing Leaders to Lead Change 160
33 Influencing Decisions 164
34 Changing Your Culture 170
35 Leveraging Your Existing Culture 174
36 Engaging Those Who Are Changing 178
37 Establishing Team Ways of Working 182
38 Building Team Confidence 188
39 Building Momentum 192
40 Avoiding Team Burnout 196
41 Stopping Drama (in Its Tracks) 200
42 Resetting Team Behaviors 206
43 Addressing Resistance 210
44 Making Change Stick 214
Bonus Material
My (Almost) Last Word 222
Additional Tools and Exercises 224
Power Stat Sources 230
Acknowledgments 232
