The seventeen key principles for transforming conflict—in a beautiful package from the creator of The 48 Laws of Power
From Joost Elffers, the packaging genius behind the huge New York Times bestsellers The 48 Laws of Power, The 33 Strategies of War, and The Art of Seduction, comes this invaluable manual that teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts. Sure to claim its place next to Getting to Yes, this guide will be a go-to resource for resolving conflicts.
|Publisher:||Penguin Publishing Group|
|Product dimensions:||7.40(w) x 9.10(h) x 0.70(d)|
|Age Range:||18 Years|
About the Author
JOOST ELFFERS is the packager of The 48 Laws of Power as well as Optical Illusions, Play With Your Food, and Viking Studio’s Secret Language series. He lives in New York City.
Table of Contents
Anti-Principles & Principles xviii
Facilitate Listening and Speaking xx
1 Don't hear attack. Listen for what is behind the words 9
2 Resist the urge to attack. Change the conversation from the inside 23
3 Talk to the other person's best self 37
4 Differentiate needs, interests, and strategies 49
5 Acknowledge emotions. See them as signals 71
6 Differentiate between acknowledgment and agreement 91
7 When listening, avoid making suggestions 105
8 Differentiate between evaluation and observation 117
9 Test your assumptions. Relinquish them if they prove to be false 129
Change the Conversation 140
10 Develop curiosity in difficult situations 145
11 Assume useful dialogue is possible, even when it seems unlikely 155
12 If you are making things worse, stop 175
13 Figure out what's happening, not whose fault it is 187
Look for Ways Forward 200
14 Acknowledge conflict. Talk to the right people about the real problem 205
15 Assume undiscovered options exist. Seek solutions people willingly support 217
16 Be explicit about agreements. Be explicit when they change 227
17 Expect and plan for future conflict 239
Most Helpful Customer Reviews
Penguin needs to be less stingy. Also, the sample has a few blank pages - shoddy design work considering the layout is supposed to be a selling point.
I loved the way that this book was formatted. It made it seem less like a book that you had to slog through and more of a fun read.