Coaching and Mentoring Skills (NetEffect Series) / Edition 1

by Andrew J. DuBrin

Overview

  This practical, hands-on book covers twelve key areas of skill development that enable today's learners to become effective coaches and mentors of tomorrow. It contains useful and serious advice - based on research, theory, and practice - encouraging innovation, improvement, and the type of individual contributions that create an environment of corporate success and continuous learning.   Chapter topics include building trust, showing empathy, active listening, using influence tactics, helping others set goals, monitoring performance, giving feedback, encouraging positive actions, discouraging negative actions, training team members, helping others solve problems, helping difficult people, and developing protégés.   For team players - especially those in corporate settings - who want to become leaders, supervisors, and mentors.

Product Details

ISBN-13:	9780130922229
Publisher:	Pearson
Publication date:	06/17/2004
Series:	NetEffect Series
Edition description:	New Edition
Pages:	192
Product dimensions:	7.02(w) x 9.06(h) x 0.38(d)

About the Author

An accomplished author, Andrew J. DuBrin, Ph.D., brings to his work years of research experience in business psychology. His research has been reported in Entrepreneur, Psychology Today, The Wall Street Journal, Fortune, Small Biz, and more than 100 other national magazines and local newspapers. An active speaker, Dr. DuBrin has appeared as a guest on over 350 radio and television shows. He has published numerous articles, textbooks, and well-publicized professional books. Dr. DuBrin received his Ph.D. from Michigan State University and is currently teaching leadership and organizational behavior at the Rochester Institute of Technology.

Table of Contents

1. Building Trust.

2. Showing Empathy.

3. Active Listening.

4. Using Influence Tactics.

5. Helping Others Set Goals.

6. Monitoring Performance.

7. Giving Feedback.

8. Encouraging Positive Actions.

9. Discouraging Negative Actions.

10. Training Team Members.

11. Helping Others Solve Problems.

12. Helping Difficult People.

13. Developing Protégés.

Editorial Reviews

'Understanding Performance is a helpful section for any supervisor . . . . Down-to-earth suggestions! . . . . Straightforward approach . . . . Great material with realistic illustrations . . . .' — Diane Paul, Trainer and Instructor

'This is a practical, easy to read book that presents information that can be used immediately in a variety of circumstances . . . . I enjoyed the book very much.' — Kristopher Blanchard

'Practical skill-building exercises . . . questions are thought-provoking . . . . The action plan-this is a practical, real-life tool that a reader can take away and implement.' — Marnie Green, Management Education Group

From the Publisher