Communication Skills For Dummies

Communication Skills For Dummies

by Elizabeth Kuhnke

Paperback(UK Edition)

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Product Details

ISBN-13: 9781118401248
Publisher: Wiley
Publication date: 12/18/2012
Series: For Dummies Series
Edition description: UK Edition
Pages: 272
Sales rank: 477,887
Product dimensions: 5.40(w) x 8.40(h) x 0.60(d)

About the Author

Elizabeth Kuhnke is a Positive Impact Coach and the ManagingDirector and founder of Kuhnke Communication, a company thattailors communication coaching programmes and workshops toindividuals and teams across the UK, Europe and the Far East.Elizabeth is the author of Body Language For Dummies andPersuasion & Influence For Dummies.

Table of Contents

Introduction  1

Part I: Honing Your Communication Skills  7

Chapter 1: Grasping the Finer Points of GreatCommunication  9

Chapter 2: Knowing What You Want to Achieve  27

Chapter 3: Valuing Different Communication Styles  43

Part II: Being Receptive to Others  55

Chapter 4: Listening Actively for Total Understanding 57

Chapter 5: Establishing Rapport for EffectiveCommunication  71

Part III: Putting Your Mind and Body into Your Message 89

Chapter 6: Choosing the Right Attitude  91

Chapter 7: Speaking with Clarity  109

Chapter 8: Conveying Messages through Movements  127

Part IV: Managing Communication Challenges  143

Chapter 9: Getting Yourself Out of Sticky Situations 145

Chapter 10: Negotiating with Finesse  159

Chapter 11: Communicating Across Cultures  171

Part V: Communicating Across Distances  185

Chapter 12: Communicating Successfully through Technology 187

Chapter 13: Communicating over the Phone  203

Chapter 14: Putting Pen to Paper for Positive Effect 213

Part VI: The Part of Tens  225

Chapter 15: Ten Top Tips for Speaking Face to Face  227

Chapter 16: Ten Essential Tips for Effective Communication 235

Index  243

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