The key to perfecting your communication strategy
Great communication skills can make all the difference in yourpersonal and professional life, and expert author Elizabeth Kuhnkeshares with you her top tips for successful communication in anysituation.
Packed with advice on active listening, building rapport withpeople, verbal and non-verbal communication, communicating usingmodern technology, and lots more, Communication Skills ForDummies is a comprehensive communication resource noprofessional should be without!
- Get ahead in the workplace
- Use effective communication skills to secure that new joboffer
- Convince friends and family to support you on a newventure
Utilising a core of simple skills, Communication Skills ForDummies will help you shine—in no time!
About the Author
Elizabeth Kuhnke is a Positive Impact Coach and the ManagingDirector and founder of Kuhnke Communication, a company thattailors communication coaching programmes and workshops toindividuals and teams across the UK, Europe and the Far East.Elizabeth is the author of Body Language For Dummies andPersuasion & Influence For Dummies.
Table of Contents
Part I: Honing Your Communication Skills 7
Chapter 1: Grasping the Finer Points of GreatCommunication 9
Chapter 2: Knowing What You Want to Achieve 27
Chapter 3: Valuing Different Communication Styles 43
Part II: Being Receptive to Others 55
Chapter 4: Listening Actively for Total Understanding 57
Chapter 5: Establishing Rapport for EffectiveCommunication 71
Part III: Putting Your Mind and Body into Your Message 89
Chapter 6: Choosing the Right Attitude 91
Chapter 7: Speaking with Clarity 109
Chapter 8: Conveying Messages through Movements 127
Part IV: Managing Communication Challenges 143
Chapter 9: Getting Yourself Out of Sticky Situations 145
Chapter 10: Negotiating with Finesse 159
Chapter 11: Communicating Across Cultures 171
Part V: Communicating Across Distances 185
Chapter 12: Communicating Successfully through Technology 187
Chapter 13: Communicating over the Phone 203
Chapter 14: Putting Pen to Paper for Positive Effect 213
Part VI: The Part of Tens 225
Chapter 15: Ten Top Tips for Speaking Face to Face 227
Chapter 16: Ten Essential Tips for Effective Communication 235