ISBN-10:
0789756315
ISBN-13:
9780789756312
Pub. Date:
02/03/2016
Publisher:
Pearson IT Certification
CompTIA A+ 220-901 and 220-902 Exam Cram / Edition 1

CompTIA A+ 220-901 and 220-902 Exam Cram / Edition 1

by David L. Prowse

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Product Details

ISBN-13: 9780789756312
Publisher: Pearson IT Certification
Publication date: 02/03/2016
Series: Exam Cram Series
Pages: 800
Sales rank: 20,187
Product dimensions: 6.00(w) x 9.00(h) x 1.80(d)

About the Author

David L. Prowse is the author of more than a dozen computer training books and video products. He has worked in the computer field for 20 years and loves to share his experience through teaching and writing. He runs the website www.davidlprowse.com, where he gladly answers questions from readers and students.

Table of Contents

Introduction

Chapter 1 Introduction to Troubleshooting

The Six-Step A+ Troubleshooting Process

Step 1: Identify the Problem

Step 2: Establish a Theory of Probable Cause (Question the Obvious)

Step 3: Test the Theory to Determine Cause

Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution

Step 5: Verify Full System Functionality and, If Applicable, Implement Preventative Measures

Step 6: Document Findings, Actions, and Outcomes

Cram Quiz

Cram Quiz Answers

Troubleshooting Examples and PC Tools

Troubleshooting Example 1–Basic: Display Issue

Troubleshooting Example 2–Intermediate: Power Issue

Troubleshooting Example 3–Advanced: Wireless Issue

PC Tools

More Troubleshooting Tidbits

Cram Quiz

Cram Quiz Answers

Chapter 2 Motherboards

Motherboard Components and Form Factors

Motherboard Components

Form Factors

Cram Quiz

Cram Quiz Answers

The BIOS/UEFI

BIOS, CMOS, and the Lithium Battery

The POST

Accessing and Configuring the BIOS

Flashing the BIOS

Cram Quiz

Cram Quiz Answers

Installing and Troubleshooting Motherboards

Installing Motherboards

Troubleshooting Motherboards

Cram Quiz

Cram Quiz Answers

Chapter 3 The CPU

CPU 101

CPU Technology

Cooling

Cram Quiz

Cram Quiz Answers

Installing and Troubleshooting CPUs

Installing CPUs

Troubleshooting CPUs

Cram Quiz

Cram Quiz Answers

Chapter 4 RAM

RAM Basics and Types of RAM

RAM Basics

Types of RAM

RAM Technologies

Cram Quiz

Cram Quiz Answers

Installing and Troubleshooting DRAM

Installing DRAM

Troubleshooting DRAM

Cram Quiz

Cram Quiz Answers

Chapter 5 Power

Understanding and Testing Power

Testing an AC Outlet with a Receptacle Tester

Testing an AC Outlet with a Multimeter

Cram Quiz

Cram Quiz Answers

Power Devices

Power Strips

Surge Protectors

Uninterruptible Power Supplies

Cram Quiz

Cram Quiz Answers

Power Supplies

Planning Which Power Supply to Use

Installing the Power Supply

Troubleshooting Power Supply Issues

Heating and Cooling

Cram Quiz

Cram Quiz Answers

Chapter 6 Storage

Hard Drives

Hard Disk Drives

Solid-State Drives

SATA

Hard Drive Specifications

Installing Hard Drives

Preventative Maintenance and Troubleshooting Hard Drives

Network Attached Storage

Cram Quiz

Cram Quiz Answers

RAID

Cram Quiz

Cram Quiz Answers

Optical Storage Media

Compact Disc (CD)

Digital Versatile Disc (DVD)

Blu-ray

Cram Quiz

Cram Quiz Answers

Solid-State Storage Media

USB Flash Drives

Secure Digital Cards

CompactFlash Cards

Cram Quiz

Cram Quiz Answers

Chapter 7 Mobile Device Hardware

Installing, Configuring, and Troubleshooting Visible Laptop Components

Laptop 101

Input Devices

Video

Audio

Optical Drives

Fans

Power

Expansion Devices

Communications

Cram Quiz

Cram Quiz Answers

Installing, Configuring, and Troubleshooting Internal Laptop Components

Hard Drives

Memory

System Board and CPU

Cram Quiz

Cram Exam Answers

Understanding Tablet and Smartphone Hardware

Mobile Hardware Examples

Hardware Differences Between Tablets/Smartphones and Laptops

Tablet/Smartphone Ports and Accessories

Other Types of Mobile Devices and Wearable Technology

Cram Quiz

Cram Exam Answers

Chapter 8 Installing and Upgrading Windows

Installing and Upgrading to Windows 8

Windows 8 Editions

Windows 8 Minimum Requirements and Compatibility

Windows 8 Installation Methods

Upgrading to Windows 8

Cram Quiz

Cram Quiz Answers

Installing and Upgrading to Windows 7

Windows 7 Editions

Windows 7 Minimum Requirements and Compatibility

Windows 7 Installation Methods

Upgrading to Windows 7

Verifying and Troubleshooting Windows 7 Installations

Cram Quiz

Cram Quiz Answers

Installing Windows Vista

Windows Vista Editions

Windows Vista Minimum Requirements and Compatibility

Windows Vista Installation Methods

Verifying and Troubleshooting Windows Vista Installations

Cram Quiz

Cram Quiz Answers

Chapter 9 Configuring Windows

Windows User Interfaces

Windows Components

Windows Applications

Administrative Tools and the MMC

Cram Quiz

Cram Quiz Answers

System Tools and Utilities

Managing Devices

Operating System Optimization

User Migrations and Customizations

Advanced System Tools

Cram Quiz

Cram Quiz Answers

Files, File Systems, and Drives

Working with Files and File Systems

Managing Drives

Cram Quiz

Cram Quiz Answers

Chapter 10 Maintaining Windows

Updating Windows

Windows Update

Service Packs

Cram Quiz

Cram Quiz Answers

Maintaining Hard Drives

Hard Drive Utilities

Backups

Creating Restore Points

Shadow Copy

Cram Quiz

Cram Quiz Answers

Chapter 11 Troubleshooting Windows

Repair Environments and Boot Errors

Windows Recovery Environments

Boot Errors

Cram Quiz

Cram Quiz Answers

Windows Tools and Errors

Troubleshooting Within Windows

Stop Errors

Improper and Spontaneous Shutdowns

Additional Windows Errors and Error Reporting

Restoring Windows

Cram Quiz

Cram Quiz Answers

Command-Line Tools

Windows Command Prompt

Recovery Command Prompt

Cram Quiz

Cram Quiz Answers

Chapter 12 Video and Audio

The Video Subsystem

Video Cards

Video Displays

Video Settings and Software

Cram Quiz

Cram Quiz Answers

The Audio Subsystem

Sound Cards

Installing a Sound Card and Speakers

Troubleshooting Audio Problems

Cram Quiz

Cram Quiz Answers

Chapter 13 Peripherals and Custom Computing

Input/Output, Input Devices, and Peripherals

I/O Ports

Input, Output, and Hybrid Devices

Cram Quiz

Cram Quiz Answers

Custom PC Configurations

Audio/Video Editing Workstation

CAD/CAM Workstation

Virtualization Workstation

Thin Client

Standard Thick Client

Home Server PC

Home Theater PC (HTPC)

Gaming PC

Cram Quiz

Cram Quiz Answers

Chapter 14 Printers

Printer Types and Technologies

Types of Printers

Local Versus Network Printers

Cram Quiz

Cram Quiz Answers

Installing, Configuring, and Troubleshooting Printers

Printer Installation and Drivers

Configuring Printers

Virtual Printing

Troubleshooting Printers

Cram Quiz

Cram Quiz Answers

Chapter 15 Computer Networking Part I

Types of Networks, Network Devices, and Cloud Technology

Network Types

Network Devices

Cloud Technology and Server Roles

Cram Quiz

Cram Quiz Answers

Cables, Connectors, and Tools

Cable Types and Connectors

Cabling Tools

Cram Quiz

Cram Quiz Answers

TCP/IP

Configuring IPv4

IPv4 Classes and CIDR

Configuring IPv6

TCP/IP Protocols and Their Ports

Cram Quiz

Cram Quiz Answers

Chapter 16 Computer Networking Part II

SOHO and Windows Networking

Internet Services

Router Setup and Wireless

Windows Configurations

Cram Quiz

Cram Quiz Answers

Troubleshooting Networks

Command-Line Interface Tools

Troubleshooting Common Symptoms

Cram Quiz

Cram Quiz Answers

Chapter 17 Security

Security Threats and Prevention

Malicious Software

Preventing and Troubleshooting Malicious Software

Unauthorized Access

Social Engineering

Hard Drive Recycling and Disposal

Additional Attacks and Security Vulnerabilities

Cram Quiz

Cram Quiz Answers

Desktop Operating System Security

User Accounts

File Security

Encryption

Windows Firewall

Cram Quiz

Cram Quiz Answers

SOHO Security

Changing Default Passwords

Changing and Disabling the SSID

Configuring Wireless Encryption

Enabling MAC Filtering

Disabling WPS

Assigning Static IP Addresses

Disabling Physical Ports

A Final Word on SOHO Routers

Cram Quiz

Cram Quiz Answers

Chapter 18 Android, iOS, OS X, and Linux

Android and iOS Basics

Open-Source and Closed-Source Operating Systems

Obtaining Applications

Screen Configurations

Virtual Assistants

GPS and Geotracking

Microsoft Mobile Operating Systems

Cram Quiz

Cram Quiz Answers

Android/iOS Networking and Synchronization

Cellular Radio Technologies

Wi-Fi Network Connectivity

Wi-Fi Troubleshooting

Bluetooth Configuration

Bluetooth Troubleshooting

E-Mail Configurations

Troubleshooting E-mail Connections

Synchronizing Android and iOS-based Devices to a PC

Synchronizing Other Devices

Cram Quiz

Cram Quiz Answers

Android/iOS Security and Additional Troubleshooting

Stolen and Lost Devices

Compromised and Damaged Devices

Stopping Applications

Initiating Resets

Additional Mobile Device Troubleshooting

Cram Quiz

Cram Quiz Answers

OS X and Linux

OS X

Linux

Cram Quiz

Cram Quiz Answers

Chapter 19 Safety, Procedures, and Professionalism

Safety

Electrical Safety

Electrical Fire Safety

ESD

Physical Safety

Cram Quiz

Cram Quiz Answers

Procedures and Environmental Controls

Temperature, Humidity, and Air

EMI and RFI

MSDS and Disposal

Incident Response and Documentation

CompTIA A+ Troubleshooting Theory

Cram Quiz

Cram Quiz Answers

Professionalism and Communication Skills

Cram Quiz

Cram Quiz Answers

Chapter 20 Taking the Real Exams

Getting Ready and the Exam Preparation Checklist

Tips for Taking the Real Exam

General Practices for Taking Exams

Smart Methods for Difficult Questions

Wrapping Up the Exam

Beyond the CompTIA A+ Certification

Practice Exam 1 CompTIA A+ 220-901

Exam Questions

Answers at a Glance

Practice Exam 2 CompTIA A+ 220-902

Exam Questions

Answers at a Glance

Appendix A Real-World Scenarios

220-901 Scenarios

Scenario 1: Design a CAD Workstation Computer

Scenario 2: Select the Best Components for Three Computers

Scenario 3: Identify Video Ports

Scenario 4: Configure Wi-Fi on a SOHO Router

Scenario 5: Identify Various Wireless Ranges

Scenario 6: Identify IP Addresses

220-902 Scenarios

Scenario 7: Troubleshoot an IP Issue with Ipconfig

Scenario 8: Sharing and Mapping in the Command Prompt

Scenario 9: Troubleshooting a System with Msconfig

Scenario 10: Fixing a Computer That Won't Boot

DVD Only:

Appendix B: Additional Reading and Resources

Practice Exam 1 Answers

Practice Exam 2 Answers

Practice Exam 3

Practice Exam 4

Exam Alerts

Cram Quizzes

9780789756312 TOC 12/18/2015

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