CompTIA A+ Guide to Information Technology Technical Support

by Jean Andrews, Joy Shelton, Nicholas Pierce

Overview

Using a step—by—step, highly visual approach, Andrews/Dark Shelton/Pierce's bestselling COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 11th edition, teaches you how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. Ensuring you are well prepared for 220—1101 and 220—1102 certification exams, each module covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You will study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices, Windows 10, macOS and Linux. Digital lab manuals, live virtual machine labs, simulations, auto—graded quizzes and interactive activities provide additional preparation for the certification exam — and your role as an IT support technician or administrator.

Product Details

ISBN-13:	9780357674161
Publisher:	Cengage Learning
Publication date:	08/12/2022
Series:	MindTap Course List
Edition description:	11th ed.
Pages:	1164
Product dimensions:	8.74(w) x 10.94(h) x 1.65(d)

About the Author

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Joy Dark Shelton has worked in the IT field as a help—desk technician providing first—level support for a company with presence in 29 states. She has also worked as a second—tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

With more than 17 years’ experience troubleshooting and managing Information Systems for the Department of Defense and public sector, Nick Pierce teaches undergraduate through graduate level courses in the mid—Atlantic region. His experience in helpdesk operations along with troubleshooting global networks and RF communication systems, allows him to bring real world scenarios and experiences to the classroom. He regularly maintains his industry certifications and educates others in their pursuit of the same credentials. Nick lives in southeast Virginia

Table of Contents

CORE 1. Module 1. Taking a Computer Apart and Putting It Back Together. Module 2. All About Motherboards. Module 3. Supporting Processors and Upgrading Memory. Module 4. Power Supplies and Troubleshooting Computer Problems. Module 5. Hard Drives and Other Storage Devices. Module 6. Supporting I/O Devices. Module 7. Networking Fundamentals. Module 8. Network Infrastructure and Cloud Computing. Module 9. Supporting Mobile Devices. Module 10. Supporting Printers. CORE 2. Module 11. The Complex World of IT Professionals. Module 12. Installing Windows. Module 13. Maintaining Windows. Module 14. Troubleshooting Windows After Startup. Module 15. Troubleshooting Windows Startup. Module 16. Security Strategies. Module 17. Securing and Sharing Windows Resources. Module 18. Mobile Device Security. Module 19. Network Security and Troubleshooting. Module 20. Supporting MacOS. Module 21. Linux and Scripting. Appendix A. Safety Procedures and Environmental Concerns. Appendix B. Entry Points for Windows Startup Processes. Appendix C. CompTIA A+ Acronyms.