Conflict Resolution / Edition 1

by Daniel Dana, Roger A. Formisano

Overview

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Product Details

ISBN-13:	9780071364317
Publisher:	McGraw Hill LLC
Publication date:	12/13/2000
Series:	Briefcase Books Series
Pages:	192
Product dimensions:	5.90(w) x 9.00(h) x 0.60(d)

About the Author

Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.

Table of Contents

1. What's a Conflict?

2. So What if There's a Conflict?

3. How to Resolve Any Conflict.

4. How to Resolve a Conflict Between Others.

5. How to Resolve a Conflict Between Yourself and Another.

6. How to Resolve Team Conflict.

7. How to Mediate All the Time to Prevent Conflicts.

8. Strategic Management of Organizational Conflict.