Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On

by Craig Weber

Overview

What keeps a team performing at its peak even under the most difficult conditions? Conversational capacity: the ability to have open, balanced, nondefensive dialogue

In a world of mounting complexity and rapid-fire change, it's more important than ever to build teams that work well when the pressure is on. Craig Weber provides managers and team leaders with the communication tools they need to ensure that the team remains on track even when dealing with its most troublesome issues, responds to tough challenges with greater agility and skill, and performs brilliantly in circumstances that incapacitate less disciplined teams.

Craig Weber is an international consultant specializing in team and leadership development.

Product Details

ISBN-13:	9780071807128
Publisher:	McGraw Hill LLC
Publication date:	04/19/2013
Pages:	240
Product dimensions:	5.90(w) x 8.90(h) x 0.70(d)

About the Author

Craig Weber is an international consultant specializing in team and leadership development. His clients include Boeing, Pfizer, Novo Nordisk, the Royal Bank of Canada, NASA, and the Centers for Disease Control.

Table of Contents

Acknowledgments ix

Introduction: Standing on the Shoulders of Giants 4

Chapter 1 Conversational Capacity: The Missing Piece of the Puzzle 11

Chapter 2 Intentional Conflict: Why Good Intentions Are Never Enough 33

Chapter 3 Beyond Fight and Flight: A More Intentional Mindset 61

Chapter 4 Intentional Dialogue: Skills for Balancing Candor and Curiosity 77

Chapter 5 Cultivating Our Better Angels 103

Chapter 6 Conversational Capacity and the Value of Conflict 121

Chapter 7 Conversational Capacity and Adaptive Learning 141

Chapter 8 The Work of Building a Disciplined Team 161

Chapter 9 Conversational Capacity and the Challenge of Team Leadership 181

Conclusion: The Road Less Traveled 203

Notes 207

Index 217