Creating Lifetime Clients: How to WOW Your Customers for Life

by Felicia Brown

Overview

Keeping clients for a lifetime isn't just about the money. It's also about giving clients what they need and want, so they feel happy with the relationship and themselves. Likewise, it's about creating career satisfaction, stability and joy for you, which translates into success for a lifetime. This engaging and accessible book explores what it takes to win someone's business long-term and get you on your way to finding your own lifetime clients!Includes details on how the author made over $100K by keeping one massage client as well as an exclusive interview from Sports Massage legend, Benny Vaughn. Includes free online resources and several special offers from the author and others.

Product Details

ISBN-13:	9780692567227
Publisher:	Spalutions
Publication date:	03/18/2016
Pages:	134
Product dimensions:	6.00(w) x 9.00(h) x 0.29(d)

About the Author

Felicia Brown, LMBT is the owner of Spalutions!, (www.spalutions.com) and provides business and marketing coaching for massage, spa and wellness professionals. She is passionate about inspiring others and has a personal philosophy and practice of sharing her knowledge and experience with others so they may become successful in all of their endeavors. Felicia's practice of "cooperative competition" has been a cornerstone of her career since becoming a massage therapist in 1994.

Felicia has won many awards for her business acumen and industry involvement including: 2014 Best Massage Therapist of the Triad; 2011 Volunteer of the Year (American Massage Conference); 2009 Spa Person of the Year (Day Spa Association); 2005 Small Business Person of the Year (Greensboro Chamber of Commerce); Top Entrepreneurs of 2009/Top 25 Movers & Shakers of 2008 (Business Leader Magazine), 2007 National Volunteer Committee of the Year (American Massage Therapy Association), 2004 Women in Business (The Business Journal); & 2003 Forty Leaders Under Forty (The Business Journal).

This is Felicia's fourth book. Since her first book came out, she has also published Reflections of My Heart: A Poetic Journey of Love, Life, Heartbreak and Healing and The Sunflower Princess: A Healing Fairy Tale. Also, Felicia's blog, www.ZenVersusZin.com documents her journey of exploring sobriety and is the "pre-quel" to her planned book of the same name which is due out in 2016. She has also contributed to a number of industry publications and books.

Felicia makes her home in Greensboro, NC. In her spare time, Felicia is a casually competitive tri-athlete and also enjoys yoga, reading, cooking, travel, and spa/travel adventures of most any sort.