Designing Mobile Payment Experiences: Principles and Best Practices for Mobile Commerce

Designing Mobile Payment Experiences: Principles and Best Practices for Mobile Commerce

by Skip Allums

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Overview

Designing Mobile Payment Experiences: Principles and Best Practices for Mobile Commerce by Skip Allums

Now that consumer purchases with mobile phones are on the rise, how do you design a payment app that’s safe, easy to use, and compelling? With this practical book, interaction and product designer Skip Allums provides UX best practices and recommendations to help you create familiar, friendly, and trustworthy experiences.

Consumers want mobile transactions to be as fast and reliable as cash or bank cards. This book shows designers, developers, and product managers—from startups to financial institutions—how to design mobile payments that not only safeguard identity and financial data, but also provide value-added features that exceed customer expectations.

  • Learn about the major mobile payment frameworks: NFC, cloud, and closed loop
  • Examine the pros and cons of Google Wallet, Isis, Square, PayPal, and other payment apps
  • Provide walkthroughs, demos, and easy registration to quickly gain a new user’s trust
  • Design efficient point-of-sale interactions, using NFC, QR, barcodes, or geolocation
  • Add peripheral services such as points, coupons and offers, and money management

Product Details

ISBN-13: 9781449366193
Publisher: O'Reilly Media, Incorporated
Publication date: 09/01/2014
Pages: 242
Product dimensions: 5.80(w) x 8.90(h) x 0.60(d)

About the Author


Skip Allums is a UX Lead at Monitise, one of the largest mobilebanking and payments technology companies in the world.

A former library scientist, Skip entered the payments world as a trueconsumer advocate, challenged with designing elegant user experiencesfor technologically complex mobile transactions. This book is aproduct of four years of groundbreaking work in the mobile paymentsspace.

Table of Contents

Preface;
What Is This Book About?;
What Are Mobile Payments?;
Who Should Read This Book?;
How This Book Is Organized;
Safari® Books Online;
How to Contact Us;
Acknowledgments;
But Wait...There’s More;
Chapter 1: Bovines, Banknotes & Bytes;
1.1 Convenience;
1.2 Worth;
1.3 Stability;
1.4 Summary;
1.5 Further Reading;
Chapter 2: The Mobile Money Ecosystem;
2.1 Payment Framework Types;
2.2 Summary;
Chapter 3: Leading US Mobile Payment Experiences;
3.1 NFC;
3.2 Cloud Wallets;
3.3 Closed Loop;
3.4 Summary;
Chapter 4: Building Trust into Mobile Payments;
4.1 Don’t Design for Early Adopters, Design for Everyone Else;
4.2 Onboarding and Registration;
4.3 Security Options: m-PINs, Passcodes, and Passwords;
4.4 Handling Sensitive Data;
4.5 Give Them a Helpful Help Section;
4.6 Summary;
Chapter 5: Designing Successful Payment Interactions;
5.1 Near Field Communication (NFC);
5.2 Barcodes and QR Codes;
5.3 Geolocation;
5.4 Summary;
Chapter 6: Adding Value with Peripheral Services;
6.1 A Day in the Life of a Mobile Wallet User;
6.2 It’s Not Just About Payments;
6.3 Managing Mobile Money;
6.4 A Mobile Shopping Assistant;
6.5 Mobile Travel;
6.6 Summary;
Chapter 7: Payments on the Horizon;
7.1 Here Come the 49ers;
7.2 Emerging Technologies and the Shopping Revolution;
7.3 Summary;
Companies, Products, and Links;
About the Author;

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