The definitive guide to communicating and connecting in a hybrid world.
Email replies that show up a week later. Video chats full of “oops sorry no you go” and “can you hear me?!” Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?
Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.
Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.
|Publisher:||St. Martin's Publishing Group|
|Product dimensions:||6.30(w) x 9.30(h) x 1.10(d)|
About the Author
Table of Contents
Part 1 Digital Elements of Style
1 What Is Digital Body Language? 3
2 Why Are You So Stressed? Navigating Power Plays and Anxiety 22
3 What Are You Really Saying? How to Read Between the Lines 46
Part 2 The Four Laws of Digital Body Language
4 Value Visibly Stop Disrespecting Me! 83
5 Communicate Carefully Think Before You Type 104
6 Collaborate Confidently Teamwork in a Digital Age 128
7 Trust Totally Innovate Faster and Further Together 144
Part 3 Digital Body Language Across Difference
8 Gender He Said, She Said, They Said 161
9 Generation Old School, New School 188
10 Culture Lost in Translation 202
Appendix: The Digital Body Language Guidebook 227