Digital Body Language: How to Build Trust and Connection, No Matter the Distance

Digital Body Language: How to Build Trust and Connection, No Matter the Distance

by Erica Dhawan
Digital Body Language: How to Build Trust and Connection, No Matter the Distance

Digital Body Language: How to Build Trust and Connection, No Matter the Distance

by Erica Dhawan


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An instant Wall Street Journal Bestseller

The definitive guide to communicating and connecting in a hybrid world.

Email replies that show up a week later. Video chats full of “oops sorry no you go” and “can you hear me?!” Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible — or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

Product Details

ISBN-13: 9781250246523
Publisher: St. Martin's Publishing Group
Publication date: 05/11/2021
Pages: 288
Sales rank: 235,475
Product dimensions: 6.30(w) x 9.30(h) x 1.10(d)

About the Author

ERICA DHAWAN is a globally recognized leadership expert and keynote speaker helping organizations and leaders innovate faster and further, together. Erica has spoken, worldwide, to organizations and enterprises that range from the World Economic Forum to U.S. and global Fortune 500 companies, associations, sports teams, and government institutions. Named as one of the top management professionals around the world by Global Gurus, she is the founder and CEO of Cotential - a company that has helped leaders and teams leverage twenty-first-century collaboration skills globally. Her writing has appeared in dozens of publications, including Fast Company and Harvard Business Review. She has an MPA from Harvard Kennedy School, MBA from MIT Sloan, and BS from The Wharton School.

Table of Contents

Introduction ix

Part 1 Digital Elements of Style

1 What Is Digital Body Language? 3

2 Why Are You So Stressed? Navigating Power Plays and Anxiety 22

3 What Are You Really Saying? How to Read Between the Lines 46

Part 2 The Four Laws of Digital Body Language

4 Value Visibly Stop Disrespecting Me! 83

5 Communicate Carefully Think Before You Type 104

6 Collaborate Confidently Teamwork in a Digital Age 128

7 Trust Totally Innovate Faster and Further Together 144

Part 3 Digital Body Language Across Difference

8 Gender He Said, She Said, They Said 161

9 Generation Old School, New School 188

10 Culture Lost in Translation 202

Conclusion 222

Appendix: The Digital Body Language Guidebook 227

Acknowledgments 247

Notes 249

Index 258

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