Driving Fear Out of the Workplace: Creating the High-Trust, High-Performance Organization

by Kathleen D. Ryan, Daniel K. Oestreich

Overview

Restore Creativity and Trust to Your Workplace
Much has changed since Driving Fear Out of the Workplace first made the undiscussable discussable back in 1991. Advances in technology, new employee/employer relations, and the corporate push to optimize intellectual capital have introduced a host of new workplace anxieties that, left unaddressed, can seriously inhibit individual performance and cripple a company's ability to compete. Which is why, in this revised edition, authors Ryan and Oestreich revisit their original, best-selling work to confront the fears that permeate today's organizations—so that they can become the high-trust, high-performance organizations of tomorrow. This insightful book digs deeply into the root causes of fear and the pervasive 'flu of mistrust' that weakens motivation and commitment.
—Terrence E. Deal and M. K. Key, authors of Corporate Celebration: Play, Purpose, and Passion at Work
You'll discover:
* How fear prevents people from doing their best
* How fear operates in organizations
How to build business relationships without fear...and much more!
This work is a timely antidote to the insecurities of workers faced with the pervasive push toward leaner, meaner organizations.

Product Details

ISBN-13:	9780787939687
Publisher:	Wiley
Publication date:	04/30/1998
Series:	Jossey-Bass Business and Management Series
Edition description:	REV
Pages:	352
Product dimensions:	6.06(w) x 9.06(h) x 0.93(d)

About the Author

Kathleen D. Ryan, known for her work in team development, strategic planning, and continuous quality improvement, is a principal in the consulting firm Orion Partnership. She lives in Issaquah, Washington.

Daniel K. Oestreich is the author of Driving Fear Out of the Workplace: Creating the High-Trust, High-Performance Organization, 2nd Edition, published by Wiley.
Kathleen D. Ryan and Daniel K. Oestreich are principals in Cultures for Quality, a management and organizational development consulting firm in Washington State. They are known for their work in team development, strategic planning, and continuous quality improvement.

Table of Contents

THE DYNAMICS OF FEAR.

How Fear Prevents People from Doing Their Best.

The Boundaries of Fear.

HOW FEAR OPERATES IN ORGANIZATIONS.

Undiscussables: Secrets That Everyone Knows.

The Repercussions of Speaking Up.

The High Cost of Fear.

Behaviors That Create Fear.

Cycle of Mistrust That Perpetuate Fear.

STRATEGIES FOR A HIGH-TRUST WORK ENVIRONMENT.

Build Relationships Without Fear.

Acknowledge the Presence of Fear.

Pay Attention to Interpersonal Conduct.

Value Criticism: Reward the Messenger.

Reduce Ambiguous Behavior.

Discuss the Undiscussables.

Collaborate on Decisions.

Challenge Worst-Case Thinking.

CONCLUSION: CREATING A QUALITY ORGANIZATION.

People Are Ready for a Workplace Without Fear.