Effective Negotiation: From Research to Results

by Ray Fells, Noa Sheer

Overview

The fourth edition of Effective Negotiation provides a practical and thematic approach to negotiation and mediation in professional contexts. Drawing on research and extensive teaching and practical experience, Fells and Sheer describe key elements of negotiations and explain the core tasks involved in reaching an agreement: information exchange, solution-seeking and concession management. This edition features a substantial revision and re-alignment of content, providing discussion of overarching themes and methodologies before moving to focused considerations of the underlying mechanics of negotiation. A new chapter on deadlocks provides detailed analysis of strategically managing and resolving deadlocked negotiations. In addition to the 'Negotiation in Practice' and 'Negotiation Skill Tips' boxes, chapters now include real-world case studies. An accessible, practical and strategic exploration of the complex mechanics and dynamics of negotiation, mediation and dispute resolution, Effective Negotiation remains an essential resource for students and professionals in business and management, law and human resource management.

Product Details

ISBN-13:	9781108701297
Publisher:	Cambridge University Press
Publication date:	10/29/2019
Edition description:	4th ed.
Pages:	430
Product dimensions:	6.89(w) x 9.72(h) x 0.91(d)

About the Author

Ray Fells is Professor in the Business School at the University of Western Australia, Perth.

Noa Sheer is a lecturer and doctoral candidate in the School of Business at the University of New South Wales, Sydney and the owner of Sheer Negotiations.

Table of Contents

1. Why isn't negotiation straightforward?; 2. Negotiators are people, not robots; 3. Establishing what can be achieved by negotiating; 4. Strategically managing the negotiation process; 5. Differentiation: managing the exchange of information; 6. Exploration: finding a better outcome; 7. Exchange: getting the other party to agree; 8. Strategically managing deadlocks; 9. Overcoming deadlocks through mediation; 10. Negotiation in practice: negotiators building bridges on behalf of others; 11. Negotiation in practice: managing negotiations in the workplace; 12. Negotiation in practice: managing business negotiations; 13. Cross-cultural negotiations: much the same but different; 14. Conclusion: becoming an effective negotiator.

Editorial Reviews

'The author is a recognised expert and demonstrates this with an ease and smoothness of style, covering all the most essential aspects of the subject matter with great skill and clarity. Readers will not only benefit from the companion website but from an extensive and detailed set of appendices which go into a greater technical detail with the subject matter of each chapter. Effective Negotiation is a concise model of what publications in this field should aspire to.' Journal of General Management

'Without being over-long, verbose or stylized, Fells brings his subject to light in a way which will be helpful for complete beginners in the area as well as more experienced members of the field. What is offered is a good balance of detail, overview, and summary, with abundant visual representation and exposition. The author is a recognised expert and demonstrates this with an ease and smoothness of style, covering all the most essential aspects of the subject matter with great skill and clarity. Readers will not only benefit from the companion website but from an extensive and detailed set of appendices which go into a greater technical detail with the subject matter of each chapter. Effective Negotiation is a concise model of what publications in this field should aspire to.' Journal of General Management

From the Publisher