Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others / Edition 1

by James M. Kouzes, Barry Z. Posner

Overview

Model and encourage leadership by focusing on encouraging the best in others

All too often, simple acts of human kindness are overlooked and underutilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes.

Best-selling experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage those around them to be their very best. Readers will find:

• Discussions of the Five Practices that drive followers to be their very best: Modelling the way, Inspiring a shared vision, Challenging the process, Enabling others to act, and Encouraging the heart
• Enlightening examples of how ordinary individuals demonstrate extraordinary leadership
• Hands-on strategies and practical tips from real leaders, like utilizing the Encouragement Index to measure how well you display the principles of leadership

Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.

Product Details

ISBN-13:	9780787964634
Publisher:	Wiley
Publication date:	02/10/2003
Series:	J-B Leadership Challenge: Kouzes/Posner , #5
Edition description:	1ST
Pages:	240
Sales rank:	1,050,849
Product dimensions:	5.50(w) x 8.10(h) x 0.80(d)

About the Author

Jim Kouzes and Barry Posner are authors of the award-winning and best-selling books, The Leadership Challenge, A Leader’s Legacy, The Truth About Leadership, and Credibility, as well as the widely used Leadership Practices Inventory (LPI). The launch of LPI Online, combined with their other publications, truly make them the most trusted source on becoming a better leader.

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Table of Contents

Introduction xi

PART ONE

1 The Heart of Leadership 3

2 The Seven Essentials of Encouraging 15

3 The Encouragement Index 33

PART TWO

4 The First Essential: Set Clear Standards 45

5 The Second Essential: Expect the Best 61

6 The Third Essential: Pay Attention 73

7 The Fourth Essential: Personalize Recognition 89

8 The Fifth Essential: Tell the Story 99

9 The Sixth Essential: Celebrate Together 113

10 The Seventh Essential: Set the Example 129

PART THREE

11 Finding Your Voice 145

12 150 Ways to Encourage the Heart 151

Notes 177

Acknowledgments 187

The Authors 191

Index 195

What People are Saying About This

From the Publisher

"Beyond the terrific stories and examples, Encouraging the Heart is a wonderful tool for creating a workforce that cares. In today's economy of job-hopping and nanosecond loyalty, can anything be more valuable?"
— Patrick Lencioni, author, The Five Dysfunctions of a Team, and president, The Table Group

"Kouzes and Posner have done it again. Encouraging the Heart is an insightful, easy-to-read book that shows modern leaders how to foster pride, courage, hope, ownership, and achievement. It's a wonderful mix of research findings and practical observations drawn from the authors' extensive experience with leaders."
— William C. Byham, Ph.D., president and CEO, Development Dimensions International

Editorial Reviews

The team that produced argues that money is not the only, or even the best, way to motivate people. They maintain that people will aspire to higher standards of performance when they are genuinely appreciated for their dedication and publicly recognized for their achievements. They offer a set of principles, practices, and examples. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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