The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management.
Table of Contents
Towards a Model for Measuring Customer Intimacy in B2B Services.- Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector.- From End-User’s Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach.- Lean Manufacturing in Public Services: Prospects for Value Creation.- Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services.- A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport.- Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization.- Definition of a Description Language for Business Service Decomposition.- Can Software Architecture Review Methods Apply to Service Design?.- Framework for Design Research in Health and Care Services.- Towards an Ontology-Based Approach for Creating Sustainable Services.- Systemic Service Design: Aligning Value and Implementation.- A Framework for Developing a Co-design Environment for e-Business Applications.- On Service Systems – By Definition of Elementary Concepts towards the Sound Theory of Service Science.- A Conceptual Framework for Service Modelling in a Network of Service Systems.- Services Design for People.- Life Cycle of Virtualized Service Resource in BIRIS Environment.- A Conceptual Model of Service Exchange in Service-Dominant Logic.- Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework.- Value Co-creation and Customer-Driven Innovation in Social Networking Systems.- e-Profile Management as a Basic Horizontal Service for the Creation of Specialized e-Services.- Febos: A Service-Oriented System for Collaborative Music Creation.- Compliance in e-Government Service Engineering: State-of-the-Art.- Customer Lifetime Value under Complex Contract Structures.- Total Cost of Service Life: The Need for Decision Support in Selecting, Comparing and Orchestrating Services.- A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation.- Towards a Unifying Process Framework for Services Knowledge Management.