Front Office Management for the Veterinary Team / Edition 2

by Heather Prendergast BS, RVT, CVPM, SPHR

Overview

A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks!

• Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.
• Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.
• Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles.
• An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.
• Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports.
• Review questions and suggested activities reinforce important concepts presented in each chapter.
• Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines.
• Information on security in office communication covers the most current methods of safe, electronic communication.
• Practice Point boxes highlight practical information to remember while on the job.

• UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business.
• UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget.
• UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.

Product Details

ISBN-13:	9780323261852
Publisher:	Elsevier Health Sciences
Publication date:	07/02/2014
Edition description:	Older Edition
Pages:	496
Product dimensions:	8.40(w) x 10.70(h) x 0.50(d)

About the Author

Heather Prendergast has spent more than 25 years in small animal practice. She has a BS in animal science, Associate degree in Veterinary Technology, and she is a certified veterinary practice manager. She has taught several years for both veterinary technology and assistance programs. Heather provides consulting services for veterinary hospitals and Nestle Purina Pet Care. She was also an instructor for Patterson Veterinary University, VetMed Team, and St. Petersburg College. Heather served on several advisory committees, including the Bayer Animal Health Technician Advisory Council, Nestle Purina Senior Pet Advisory Committee and the AAHA Pet Nutrition Alliance Tools Committee.

Table of Contents

Section I: Veterinary Practice Team and Development 1. Veterinary Health Care Team Members 2. The Leadership Team 3. The Receptionist Team 4. The Veterinary Technician Team 5. Human Resources 6. Veterinary Ethics and Legal Issues 7. Compassion Fatigue, Burnout and Suicide Awareness 8. Professional Development 9. Strategic Planning

Section II: Veterinary Operations 10. Marketing Management 11. Financial Management 12. Client Leadership 13. Appointment Management 14. Medical Records Management 15. Inventory Management 16. Controlled Substance Management 17. Safety in the Veterinary Practice 18. Calculations and Conversions

Abbreviations Glossary

What People are Saying About This

From the Publisher

Effective Front Office Management Techniques essential to your Veterinary Practice

Editorial Reviews

"From burn out, the medication log book or stock monitoring and not forgetting basic accountancy, all practice managers (or owners) will surely benefit from reading this book."

Vets Today, December 2010

From the Publisher