Fundamentals of Management / Edition 10

by Stephen Robbins, Mary Coulter, David DeCenzo

Overview

NOTE: This edition features the same content as the traditional text in a convenient, three-hole-punched, loose-leaf version. Student Value Editions also offer a great value; this format costs significantly less than a new textbook. Before purchasing, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. For Student Value Editions that include MyLabTM or MasteringTM, several versions may exist for each title—including customized versions for individual schools—and registrations are not transferable. In addition, you may need a Course ID, provided by your instructor, to register for and use MyLab or Mastering platforms.

For Principles of Management courses.

The practical tools of management presented through in-depth practice

Fundamentals of Management is the most engaging and up-to-date introduction to management resource on the market today. Covering the essential concepts of management, it provides a solid foundation for understanding the key issues and offers a strong, practical focus, including the latest research on what works for managers and what doesn’t.

The 10th Edition has been updated with the latest coverage on hot topics such as sustainability, holacracy, the sharing economy, gamification, data analytics/big data, BYOD (bring your own device), and wearable technology. Engaging and fun videos and exercises motivate readers and give them the practice they need to become successful managers.

Also available with MyLab Management

MyLabTM Management is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

Fundamentals of Management, 10th Edition is also available via RevelTM, an interactive learning environment that enables students to read, practice, and study in one continuous experience.

NOTE: You are purchasing a standalone product; MyLab Management does not come packaged with this content. If you would like to purchase both the loose-leaf version of the text and MyLab Management search for:

Fundamentals of Management, Student Value Edition Plus 2017 MyLab Management with Pearson eText — Access Card Package, 10/e

Package consists of:

• 0134238281 / 9780134238289 Fundamentals of Management: Essential Concepts and Applications, Student Value Edition
• 0134793900 / 9780134793900 2017 MyLab Management with Pearson eText — Access Card — for Fundamentals of Management

Product Details

ISBN-13:	9780134238289
Publisher:	Pearson Education
Publication date:	01/06/2016
Edition description:	Student
Pages:	528
Product dimensions:	342.52(w) x 561.02(h) x 37.40(d)

About the Author

Stephen P. Robbins received his Ph.D. from the University of Arizona. He previously worked for Shell Oil Company and Reynolds Metals Company and has taught at the University of Nebraska at Omaha, Concordia University in Montreal, the University of Baltimore, Southern Illinois University at Edwardsville, and San Diego State University. He is currently professor emeritus in management at San Diego State.

Dr. Robbins’s research interests have focused on conflict, power, and politics in organizations, behavioral decision making, and the development of effective interpersonal skills. His articles on these and other topics have appeared in such journals as Business Horizons, California Management Review, Business and Economic Perspectives, International Management, Management Review, Canadian Personnel and Industrial Relations , and The Journal of Management Education.

Dr. Robbins is the world’s best-selling textbook author in the areas of management and organizational behavior. His books have sold more than 7 million copies and have been translated into 20 languages. His books are currently used at more than 1,500 U.S. colleges and universities, as well as hundreds of schools throughout Canada, Latin America, Australia, New Zealand, Asia, and Europe.

Dr. Robbins also participates in masters track competition. Since turning 50 in 1993, he’s won 23 national championships and 14 world titles. He was inducted into the U.S. Masters Track & Field Hall of Fame in 2005.

Mary Coulter (Ph.D., University of Arkansas) held different jobs including high school teacher, legal assistant, and city government program planner before completing her graduate work. She has taught at Drury University, the University of Arkansas, Trinity University, and Missouri State University. She is currently professor emeritus of management at Missouri State University. In addition to Fundamentals of Management, Dr. Coulter has published other books with Pearson including Management (with Stephen P. Robbins), Strategic Management in Action, and Entrepreneurship in Action.

When she’s not busy writing, Dr. Coulter enjoys puttering around in her flower gardens, trying new recipes, reading all different types of books, and enjoying many different activities with husband Ron, daughters and sons-in-law Sarah and James, and Katie and Matt, and most especially with her two grandkids, Brooklynn and Blake, who are the delights of her life!

David A. Decenzo (Ph.D., West Virginia University) is president of Coastal Carolina University in Conway, South Carolina. He has been at Coastal since 2002 when he took over leadership of the E. Craig Wall Sr. College of Business. As president, Dr. DeCenzo has implemented a comprehensive strategic planning process, ensured fiscal accountability through policy and practice, and promoted assessment and transparency throughout the University. Before joining the Coastal faculty in 2002, he served as director of partnership development in the College of Business and Economics at Towson University in Maryland. He is an experienced industry consultant, corporate trainer, public speaker, and board member. Dr. DeCenzo is the author of numerous textbooks that are used widely at colleges and universities throughout the United States and the world. Dr. DeCenzo and his wife, Terri, have four children: Mark, Meredith, Gabriella, and Natalie, and reside in Pawleys Island, South Carolina.

Table of Contents

Part 1: Introduction

1. Managers and Management

History Module: A Brief History of Management’s Roots

2. The Management Environment

3. Integrative Managerial Issues

Part 2: Planning

4. Foundations of Decision Making

Quantitative Module: Quantitative Decision-Making Aids

5. Foundations of Planning

Part 3: Organizing

6. Organizational Structure and Design

7. Managing Human Resources

Career Module: Building Your Career

8. Managing Change and Innovation

Part 4: Leading

9. Foundations of Individual Behavior

10. Understanding Groups and Managing Work Teams

11. Motivating and Rewarding Employees

12. Leadership and Trust

13. Managing Communication and Information

Part 5: Controlling

14. Foundations of Control

15. Operations Management

Entrepreneurship Module: Managing Entrepreneurial Ventures

Introduction

Welcome to the fourth edition of Fundamentals of Management. We have continued the tradition started with the first edition of this book: covering the essential concepts in management; providing a sound foundation for understanding the key issues; offering a strong practical focus, including the latest research studies in the field; and achieving these ends through a writing style that readers will find interesting and straightforward. By keeping the length around 500 pages, the book is designed to be completed in a one-term course.

We want to use this preface to address three critical questions: (1) What assumptions guided the development of this book? (2) What's new in this revision? and (3) how does the book encourage learning?

WHAT WERE OUR ASSUMPTIONS IN WRITING THIS BOOK?

Every author who sits down to write a book has a set of assumptions—either explicit or implicit—that guides what is included and what is excluded. We want to state ours up front. Management is an exciting field. The subject matter encompassed in an introductory management text is inherently exciting. We're talking about the real world. We're talking about why StrawberryFrog is revolutionizing the international advertising industry; how an entrepreneurial venture, Zone's Cycles, competes so effectively against large retail chains; why companies like Cincinnati Milacron and British Airways have achieved ISO 9000 certification to demonstrate their commitment to quality; how Trufresh LLC operates a virtual organization; how the leadership of Rudy Giuliani comforted a nation; and how a lack of control mechanisms and ethics led to the fall of corporate giants likeEnron, Adelphia, and WorldCom. A good management text should capture this excitement. How? Through a crisp and conversational writing style, elimination of nonessential details, a focus on issues that are relevant to the reader, and inclusion of examples and visual stimuli to make concepts come alive.

It's our belief that management shouldn't be studied solely from the perspective of "top management," "billion-dollar companies," or "U.S. corporations." The subject matter in management encompasses everyone from the lowest supervisor to the chief executive officer. The content should give as much attention to the challenges and opportunities in supervising a team of five, some of whom may be telecommuting, as those in directing a staff of MBA-educated vice presidents. Similarly, not everyone wants to work for a Fortune 500 company. Readers who are interested in working in small businesses, entrepreneurial ventures, or not-for-profit organizations should find the descriptions of management concepts applicable to their needs. Finally, organizations operate today in a global village. Readers must understand how to adjust their practices to reflect differing cultures. Our book addresses each of these concerns.

Before we committed anything to paper and included it in this book, we made sure it met our "so what?" test. Why would someone need to know this fact? If the relevance isn't overtly clear, either the item should be omitted or its relevance should be directly explained. In addition, content must be timely. We live in dynamic times. Changes are taking place at an unprecedented pace. A textbook in a dynamic field such as management must reflect this fact by including the latest concepts and practices. Ours does!

This book is organized around the four traditional functions of management—planning, organizing, leading, and controlling. It is supplemented with material that addresses current issues affecting managers. For example, we take the reader through "Managing in Today's World" (chapter 2), "Understanding Work Teams" (Chapter 9), "Leadership and Trust" (chapter 11), and "Value Chain Management" (Chapter 14). We also integrate throughout the text such contemporary topics as technology, entrepreneurship, empowerment, diversity, and continuous improvements. There are a total of 14 chapters, plus 3 modules that describe the evolution of management thought, focus on popular quantitative techniques used in business today, and provide some special information to students regarding how to build their management careers.

Fundamentals of Management, Fourth Edition, is lean and focused. Since the last edition, there have been a number of topics that needed to be included. But we didn't want to simply add pages to cover the new material. Rather, to keep the book at 14 chapters, we had to make some difficult decisions regarding the cutting and reshaping of material. We were greatly assisted in this process by feedback from previous users. The result, we believe, is a text that identifies the essential elements students' need in an introductory management course.

It's not enough, however, to simply know about management. Today's students need the skills and competencies to succeed in management. So we enhanced our "Management Workshop" section at the end of each chapter. The "Management Workshop" is designed to help students build analytical, diagnostic, team-building, investigative, and writing skills. We address these skill areas in several ways. For example, we include experiential exercises to develop team-building skills; cases to build diagnostic, analytical, and decision-making skills; and suggested topical writing assignments to enhance writing skills.

WHAT'S NEW IN THIS FOURTH EDITION?

Previous editions of this book have always contained the latest research and practices in management. In this edition, we raised the ante. A brief review of the end notes will reveal that most are from references dated 2000 or later. In addition, we've included recent events that have reshaped the world of organizations and management—specifically; the terrorist attacks on the World Trade Towers and the Pentagon, and the corporate scandals at companies like Enron, WorldCom, Adelphia, and Tyco International.

We continued with our practical perspective in this edition. Our experience has led us to conclude that students like to see and read about people who have made a contribution to their organization and use the management techniques we discuss. Sometimes that contribution is attributable to learning from a previous situation, so we've added "Learning from Experience: One Manager's Reflection" boxes. These vignettes are designed to talk about a "mistake" a manager made, how he or she addressed the mistake, and the outcome of their actions.

SEVERAL CONTENT TOPICS HAVE BEEN ADDED OR EXPANDED IN THIS REVISION

We continue to present material that is current and relevant. The more prominent of these include the following:

• Entrepreneurial ventures (Chapter 2)
• Customer responsive culture (Chapter 2)
• Work/family balances (Chapter 2)
• The coming labor shortage (Chapter 2)
• The fall of dot-coms (Chapter 2)
• E-business, e-commerce, and e-organizations (Chapter 2)
• Entrepreneurs and establishing competitive advantages (Chapter 3)
• Creativity and the rational decision-making model (Chapter 4)
• The learning organization (Chapter 5)
• Entrepreneurial change and innovation (Chapter 7)
• Emotional intelligence (Chapter 8)
• Teams and entrepreneurs (Chapter 9)
• The ethics of stock options (Chapter 10)
• Information technology and communications (Chapter 12)
• Employee theft (Chapter 13)
• Value change management (Chapter 14)

HOW DO WE ENCOURAGE LEARNING?

Just what do students need to facilitate their learning? We began to answer that question by thinking through some fundamental issues: Could we make this book both "fun" to read and pedagogically sound? Could it motivate students to read on and facilitate learning? Our conclusion was that an effective textbook could and should teach, as well as present ideas. Toward that end, we designed this book to be an effective learning tool. Let's specifically describe some of the pedagogical features—in addition to what we've mentioned previously—that we included to help students better assimilate the material.

LEARNING OUTCOMES. Before you start a trip, it's valuable to know where you're headed. That way, you can minimize detours. The same holds true in reading a text. To make learning more efficient, we open each chapter of this book with a list of outcomes that describes what the student should be able to do after reading the chapter. These outcomes are designed to focus students' attention on the major issues within each chapter. Each outcome is a key learning element for readers.

CHAPTER SUMMARIES. Just as outcomes clarify where one is going, chapter summaries remind you where you have been. Each chapter of this book concludes with a concise summary directly linked to the opening learning outcomes.

REVIEW AND DISCUSSION QUESTIONS. Every chapter in this book ends with a set of review and discussion questions. If students have read and understood the contents of a chapter, they should be able to answer the review questions. These "Reading for Comprehension" review questions are drawn directly from the material in the chapter. The discussion questions go beyond comprehending chapter content. They're designed to foster higher order thinking skills. That is, they require the reader to apply, integrate, synthesize, or evaluate management concepts. The "Linking Concepts to Practice" discussion questions will allow students to demonstrate that they not only know the facts in the chapter but also can use those facts to deal with more complex issues.

A TEACHING AND LEARNING PACKAGE

Fundamentals of Management, Fourth Edition comes with a complete, high-tech support package for faculty and students. This includes a comprehensive instructor's manual and test bank; a dedicated Web site); inclusion on myCW (Companion Website), a faculty support Website featuring Instructor's Manual, PowerPoint slides, and test item file; an online student study guide; and the Robbins Self-Assessment Library, which provides students with insights into their skills, abilities, and interests. The updated supplements package also includes BusinessNow videos, each corresponding to one of the chapters in the text.

• Instructor's Manual with Video Guide—Designed to guide the educator through the text, each chapter in the instructor's manual includes learning objectives, a detailed lecture outline, teaching tips for boxed features, teaching notes for the "Management Workshop," and answers for all end-of-chapter materials.
• Instructor's Resource CDROM—All of the resources for your text are available in one place! On the IRCD, you will find the electronic files for the instructor's manual, the TestGen software, and the complete set of PowerPoints.
• Test Item File—Each chapter contains true/false, multiple-choice, short answer/essay questions, and situation-based questions. Together the questions cover the content of each chapter in a variety of ways providing flexibility in testing the students' knowledge of the text.
• TestGenEQ Test Generating Software—The print Test Banks are designed for use with the TestGen-EQ test generating software. This computerized package allows instructors to custom design, save, and generate classroom tests. The test program permits instructors to edit, add, or delete questions from the test banks; edit existing graphics and create new graphics; analyze test results; and organize a database of tests and student results. This new software allows for greater flexibility and ease of use. It provides many options for organizing and displaying tests, along with a search and sort feature.
• PowerPoint Electronic Transparencies—A comprehensive package, these PowerPoint transparencies are designed to aid the educator and supplement in class lectures.
• The Video Package—We offer two different options for enhanced learning.
1. Skills Videos. Five videos (one for each part of the text) offer dramatizations that highlight various management skills. The videos provide excellent starting points for classroom discussion and debate. These videos are available on VHS for classroom presentation.
2. BusinessNow Videos. New to this edition, Prentice Hall is pleased to offer exciting BusinessNOWvideo cases. BusinessNOW is a fast-paced television news magazine that takes viewers on location and behind closed doors to look at America's most interesting companies and the corporate executives who run them. These videos offer interesting, up-to-date content pertaining to the topics raised in Fundamentals of Management, and there is one video segment to accompany each of the chapters in the book. Some of the companies featured on the BusinessNOW video include Beyond Components and NLX Corporation, and some of the topics featured include types of training, social responsibility, teamwork, and employee motivation.