Human Resource Management in Health Care: Principles and Practices / Edition 2

by Jr., L. Fleming Fallon, Charles R. McConnell

Overview

This practical, hands-on book introduces human resources to those who are preparing to work in any area of health care or health service. Written for practitioners and students in all disciplines related to health, it covers important topics such as recruitment, training, termination, legal issues, labor unions, and more.

Each chapter is introduced by a case study related to the material that follows. The case study is resolved at the conclusion of each chapter along with expert commentary and practical suggestions that can be used in the real world. Chapter s also feature learning objectives, discussion points, and questions to ponder. Many examples and a number of sample forms and documents are included.

The Second Edition has been completely re-organized to reflect a better chapter flow and organization. It also offers:

• All data updated throughout
• New section on health care legislation
• New section in each chapter, “Customer Service Box”, that emphasizes the importance of customer service in the context of the material presented in the chapter.
• Completely revised instructor ancillary material.

Product Details

ISBN-13:	9781449688837
Publisher:	Jones & Bartlett Learning
Publication date:	08/30/2013
Edition description:	Older Edition
Pages:	444
Product dimensions:	6.00(w) x 8.90(h) x 1.10(d)

About the Author

Bowling Green State University


Human Resource and Editorial Consultant, Ontario, New York

Table of Contents

Chapter 1 An Overview of Human Resources
Section I Fundamentals
Chapter 2 How Human Resources Fits Into an Organization
Chapter 3 The Legal Framework of Contemporary Human Resources
Chapter 4 Human Resource Activities and Managers
Chapter 5 The Manager-Employee Relationship
Chapter 6 Position Descriptions
Section II Services
Chapter 7 Employee Training
Chapter 8 Compensation and Benefits
Chapter 9 Performance Appraisals
Chapter 10 Succession Planning
Section III Recruitment
Chapter 11 Department Managers and the Recruiting Process
Chapter 12 Civil Service Systems
Chapter 13 Conducting a Successful and Legal Selection Interview
Section IV Discipline
Chapter 14 Managers and Employee Problems
Chapter 15 Addressing Problems before Taking Critical Action
Chapter 16 Documentation
Chapter 17 Terminating Employees
Chapter 18 Case Study: Balancing Needs
Section V Special Situations
Chapter 19 Relations with Lab or Unions
Chapter 20 Directions in Employee Relations
Chapter 21 Human Resources Arbitration
Chapter 22 Using Human Resource Consultants
Chapter 23 Maintaining an Effective Human Resources Department