Humanizing Human Capital: Invest in Your People for Optimal Business Returns

Humanizing Human Capital: Invest in Your People for Optimal Business Returns

Humanizing Human Capital: Invest in Your People for Optimal Business Returns

Humanizing Human Capital: Invest in Your People for Optimal Business Returns


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The work world is changing faster than ever before. Adapting to this new reality without a significant interruption in results is increasingly a top priority for all businesses.

The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value-creation.

In Humanizing Human Capital, renowned business thought leaders Solange Charas, PhD, and Stela Lupushor reframe traditional HR practices into a future-forward strategy to optimize human capital. Charas and Lupushor shift decision-making about people from a gut sense to an evidence-based approach—a critical and much-needed departure from the cross-your-fingers-and-hope-for-the-best approach of most traditional HR programs today.

Humanizing Human Capital reveals a step-by-step method to apply analytics approaches to human capital while anticipating inevitable changes in the workforce landscape. This will enable human capital professionals to generate positive outcomes for all stakeholders and allow management to make decisions that work for the entire enterprise.

With this book’s comparison of “traditional” with the “future-forward” approach to human capital management, case studies, real-world situations, and 20 business principles, you will learn to:

  • Adopt a best-evidence versus best-practice approach to decision making
  • Shift your thinking so that you view human capital as a crucial investment rather than as a sunk cost
  • Identify what needs to change to respond to future pressures and apply critical thinking to create workable solutions
  • Balance human capital analytics with the more human-centric elements of people management
  • Equip yourself with approaches and tools to interpret the collective voice of the workforce
  • Utilize methods to measure and optimize human capital efficiency, increasing your ROI
  • Increase value for all key stakeholders, including investors, management, workers, customers, partners, and the community at large

The road ahead may seem unpredictable and even treacherous, but Humanizing Human Capital provides leaders of any organization a new framework to create resilient, responsive, and innovative organizations with tangible and sustainable business results.

Product Details

ISBN-13: 9781637741801
Publisher: BenBella Books, Inc.
Publication date: 09/13/2022
Pages: 336
Sales rank: 1,108,696
Product dimensions: 6.10(w) x 9.10(h) x 1.50(d)

About the Author

Solange Charas focuses on how to optimize the impact of human capital from a brand and financial perspective. Solange is a Distinguished Principal Research Fellow at the Conference Board, and is a Faculty member at Columbia, USC, and NYU, teaching in their Masters of Human Capital Management programs. Previously, Solange served on public company boards and was the CHRO for three global organizations.

Stela Lupushor works with the Conference Board’s Fortune 500 corporations-members on rethinking their workplace strategies. She leads Reframe.Work Inc., consulting on how to create inclusive workplaces through the use of design thinking, technology and analytics, as well as, a nonprofit expanding the work horizon for women 45+.

Table of Contents

Foreword Dave Ulrich xiii

Introduction: What Do We Mean by Humanizing Human Capital? 1

Part 1 The Disruptions Impacting the Workplace 7

Chapter 1 How Our Workforce Is Changing 9

Chapter 2 How Technology Is Redefining the Workplace 25

Chapter 3 How Data Analytics Is informing Decision-Making 45

Chapter 4 How Value Creation Is Evolving for the Workforce 71

Part 2 Humanizing Human Capital at Work 89

Chapter 5 The Future of Work 93

Chapter 6 The Brand Discovery: Creating an Experience for Prospects 105

Chapter 7 The Interview Process: Making First Impressions Count 121

Chapter 8 The Path to Success: Setting the Stage for New Hires 137

Chapter 9 The Value Contract: Establishing Clear Mutual Expectations 147

Chapter 10 Growth and Development: Providing Enrichment Experiences 163

Chapter 11 Work 24/7-Making Life Work at Work 179

Chapter 12 Exit Strategies-Leaving on a High Note 197

Part 3 Engineering the Future Workplace 215

Chapter 13 Blending the Best of Digital and Physical Work Environments 217

Chapter 14 Redefining Business Culture and Employment Value 231

Conclusion: What's Next? 245

References 251

Appendix A Calculating Key Macroeconomic Human Capital Metrics 269

Appendix B Glossary 273

Appendix C Suggested Readings 291

Acknowledgments 295

Index 297

What People are Saying About This

From the Publisher

“Charas and Lupushor have been at the leading edge of human capital changes that will define success in business for a generation, from analytics and macro labor trends to multi-stakeholder engagement and technology. This book covers the topics we all need for today—and for tomorrow.”
Jeremy Shapiro, AVP, Global Head of Workforce Analytics, Merck
"In this book, Charas and Lupushor have created a clear road map for senior leaders, human resources professionals, and workers on what each stakeholder should expect from quality human capital management by organizations that 'walk the talk.'" 
Dr. Christine Chow, experienced investment professional; Emeritus Governor, London School of Economics; Board Director of International Corporate Governance network (ICGN)
Human Resources is at a crossroads. Does it become an essential and powerful force for aligning the aspirations of organizations and their employees—or does it sink into the obscurity of analytics? This book sets out the challenges and a road map for change in clear and pragmatic terms.”
Dr. David Clutterbuck, Special Ambassador, European Mentoring and Coaching Council, and visiting professor Henley Business School
“This book enables HR and business leaders to better understand the impact of the future of work on the workforce and provides guidance on how to find the right set of actions to mitigate people-related risks, as well as how to come up with data-driven and innovative solutions. The authors also elaborate in detail how the future workplace can be engineered.”
Ralf Buechsenschuss, Global Head of Org. Design, People Analytics & Digitalization for leading global insurance company
Here is the handbook for organizations acknowledging the workplace we left behind in 2020 is never coming back. Charas and Lupushor present a powerful alternative to replacing the industrial workplace practices and norms in piece-parts.”
Diane Gherson, Senior Lecturer, Harvard Business School; former IBM CHRO; Public Company and Nonprofit Board Director
Not only timely but essential to understanding the trends, issues, and approaches evident today.  Humanizing Human Capital is a comprehensive description of the issues businesses and employees are facing, the tools and approaches that are working, and how to incorporate technology and new working models into business strategy.”
Mark Weinberger, former Chairman and CEO EY, Board Member Johnson & Johnson, Metlife, Saudi Aramco
“Charas and Lupushor continue to advance their long-standing thought leadership in human capital management analysis and strategy with this excellent collection. Now more than ever, their analyses and observations are necessary reading for CEOs, CHROs, Directors, and shareholders.”
Ross E. Jeffries Jr., Deputy General Counsel and Corporate Secretary, Bank of America Corporation
“This book is a great contribution to the field of workplace design and masterfully combines human centricity and empathy with quantitative mindset . . . Improving the workplace experience starts with inclusive practices and the twenty principles that Lupushor and Charas outlined in the book, along with plentiful examples of how those can be applied, will transform your organization into an authentically inclusive one.”
Frances West, founder, FrancesWestCo, former IBM Chief Accessibility Officer,  Chair, Strategy & Development Committee G3ict

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