I Wanted Fries with That: How to Ask for What You Want and Get What You Need

At some point in our lives, we've all experienced an injustice, large or small - a restaurant botching our lunch order or a boss who isn't following the guidelines for workplace etiquette - and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn't sure where to start, including man...