Uh-oh, it looks like your Internet Explorer is out of date.
For a better shopping experience, please upgrade now.
Improving the Quality of Library Services for Students with Disabilities available in Paperback
The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s. There remains, however, a dearth of literaturein marketing, library and information science, and other disciplinesthat applies quality assessment instruments to existing programs. With this in mind, Hernon and Calvert present two versions of a data collection instrument, designed to compare the expectations of special students with their perceptions of how well a given service met their needs. Descriptions of successful initiatives at a variety of academic libraries are also included.
Adaptive technologies. Anti-discrimination laws. Equity and compliance issues. In-house policies (and politics). All of these support, in one form or another, the development and promotion of appropriate services for students with physical, learning, or, increasingly, psychological disabilities. But what of service quality? To date, there is a dearth of literaturein marketing, library and information science, and other disciplinesthat applies quality assessment instruments to programs for special student populations. Not until now has anyone compared the expectations of such students with their perceptions of how well a given service meets their needs. Peter Hernon, Philip Calvert, and their colleaguesKathleen Rogers, Todd K. Herriott, and Ava Gibsondiscuss the circumstances affecting services for the disabled, and provide two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs and situations. International in scope, it incorporates the perspective of university attorneys and compliance officers, as well as descriptions of successful initiatives by senior library administrators in the U.S. (Larry Hardesty, Rush G. Miller, Sarah Hamrick, and Jennifer Lann) and New Zealand (Helen Renwick, Philip Jane, and John Redmayne.) Improving the Quality of Library Services for Students with Disabilities will assist libraries and other service components of academic institutions to adopt a proactive position, as well as challenge staff assumptions of service expectations and information needs.
|Edition description:||New Edition|
|Product dimensions:||6.14(w) x 9.21(h) x 0.52(d)|
|Age Range:||18 Years|
Table of Contents
Students with Disabilities in Higher Education, by Peter Hernon and Philip Calvert
Context, by Peter Hernon
Legal Context within the United States, by Kathleen Rogers
An increasingly Diverse Student Population: A Rationale for Consideration of Universal Access at Post-Secondary Institutions, by Todd K. Herriott
Disability Support Services, Victoria University of Wellington, by Ava Gibson
Perspectives of Library Directors
Literature Review, by Peter Hernon
Developing and Testing an Instrument: New Zealand, by Philip Calvert and Peter Hernon
Refinement of the Data Collection Instrument, by Peter Hernon and Jennifer Lann
Conducting Your Own Study, by Philip Calvert
Reporting and Using the Results, by Philip Calvert
Continuing to Improve Service Quality for Students, by Philip Calvert and Peter Hernon