Inclusion Breakthrough: Unleashing the Real Power of Diversity / Edition 1

by Frederick A. Miller, Judith H. Katz

Overview

Constant, continuing, and cataclysmic change is causing a major crisis within business organizations today. Faced with constantly advancing technology, unpredictable market shifts, intense global competition, and an increasingly independent "free agent" workforce, the only way for an organization to adapt and succeed is to build a "culture of inclusion" that nurtures and draws on the talents of a diverse workforce.
Easy to say but hard to do; most organizations are mired in industrial revolution, static-world business models administered by monocultural, bordering-on-oppressive, "command and control" hierarchies. Organizations at risk include Fortune 500 giants, entrepreneurial start-ups, manufacturing and retail operations, government agencies, not-for-profits, educational institutions, and others.
Most organizational change efforts-whether labeled as diversity efforts, re-engineering, right-sizing, or total-quality-management-are a waste of time, money, and human effort. Most produce more cynicism than results, and they can poison the waters for future change efforts. The Inclusion Breakthrough cuts a path through this potential minefield, offering a proven methodology for strategic organizational change, including models for diagnosing, planning, and implementing inclusion-focused, culture-change strategies tailored to each organization's individual needs. It also describes the key competencies for leading and sustaining a culture of inclusion.
Offering real-world results of "before and after" surveys, including anecdotal and statistical reports of organizational change achieved using the methodologies described, The Inclusion Breakthrough presents an overview of current workplace conditions, attitudes, and policies based on interviews, surveys, and focus groups encompassing thousands of people in major organizations. The Inclusion Breakthrough demonstrates why the bottom line must be the central focus of any change strategy-and more importantly, how to carry that strategy out successfully.

Product Details

ISBN-13:	9781576751398
Publisher:	Berrett-Koehler Publishers
Publication date:	06/15/2002
Edition description:	1ST
Pages:	240
Product dimensions:	6.13(w) x 9.25(h) x 0.65(d)

About the Author

Frederick A. Miller is the CEO of The Kaleel Jamison Consulting Group, Inc. In his 30-plus years of experience, he has developed and implemented strategies that increase engagement, team and individual performance and culture alignment with organizations’ marketplace needs. Frederick was recognized for his work when he was named one of 40 Pioneers of Diversity by Profiles in Diversity Journal (August/September 2007). He also was noted as one of the forerunners of corporate change in The Age of Heretics (Currency Doubleday, 1996, 2008). In 2007, he was honored with the Lifetime Achievement Award from the Organization Development Network. He is the co-author with Judith H. Katz of Be BIG: Step Up, Step Out, Be Bold (Berrett-Koehler, 2008) and The Inclusion Breakthrough: Unleashing the Real Power of Diversity (Berrett-Koehler, 2002). He is managing editor of The Promise of Diversity (Irwin/NTL, 1994).

Fueled by her passion for addressing systemic barriers and known for her boundless energy and sharp analytical mind, Judith Katz brings more than 30 years of experience to her work in strategic culture change.

Her work is an extension of her lifelong commitment to championing fairness, respect for all people and social justice and she was recently recognized for this by Profiles in Diversity Journal, which named her one of 40 Pioneers of Diversity (August/September 2007).

She has consulted with many organizations, including: Allstate, Cisco Systems, Inc.; Dun and Bradstreet; E. I. du Pont de Nemours and Company; Ecolab Inc.; EILEEN FISHER, INC.; Singapore Telecommunications Ltd.; Toyota Motor Sales; and United Airlines.

She joined The Kaleel Jamison Consulting Group, Inc. in 1985 and currently serves as Executive Vice President and Client Brand Lead. She is responsible for ensuring that the Kaleel Jamison brand is delivered consistently across clients.

In 2004, Judith was awarded the DTUI Cultural Competency Award and Voices of Inclusion Medallion ACPA.

She is the co-author with Frederick A. Miller of Be BIG: Step Up, Step Out, Be Bold (Berrett-Koehler, 2008) and The Inclusion Breakthrough: Unleashing the Real Power of Diversity (Berrett-Koehler, 2002). She is co-editor of The Promise of Diversity (Irwin/NTL, 1994) and the author of White Awareness: Handbook for Anti Racism Training (University of Oklahoma Press, 1978, 2003).

Table of Contents

Foreword by Doug West
Preface
Acknowledgments

Part 1 — The Need for an Inclusion Breakthrough
Chapter One: Diversity in a Box
Chapter Two: Positioning for Radical Change

Part 2 — The Elements of an Inclusion Breakthrough
Chapter Three: New Competencies
Chapter Four: Enabling Policies and Practices
Chapter Five: Leveraging a Diverse Workforce
Chapter Six: Community and Social Responsibility
Chapter Seven: Enhanced Value to the Marketplace

Part 3 —Creating an Inclusion Breakthrough
Chapter Eight: Building the Platform for Change
Chapter Nine: Creating Momentum
Chapter Ten: Making Diversity and Inclusion a Way of Life
Chapter Eleven: Leveraging Learning and Challenging the New Status Quo

Conclusion: Breaking Out of the Box
Glossary
References
Index

Editorial Reviews

The Inclusion Breakthrough provides a practical framework for how organizations can truly leverage diversity as part of the business strategy, rather than as an add-on program. Fred and Judith’s proven methodology and real world examples definitely serve as a roadmap to achieving breakthroughs in organizational performance.”
—Richard Chang, CEO, Richard Chang Associates, Inc. and author of The Passion Plan and The Passion Plan at Work

“Breakthrough is not too strong a word for what Fred and Judith have achieved here. They actually explain how to create a culture of inclusive- ness for today’s and tomorrow’s competitive world. As always from these two authors, a state-of-the-art book.”
—Peter B. Vaill, Professor University of St. Thomas

“In this stupendous book, Fred and Judith have unlocked the secret to success in this fast changing global economy. Their combined 50+ years of experience working with the best companies in the world gives them a unique perspective on how to create lasting change. Their methodology works! Every senior executive, manager, and change leader would benefit from reading this book and using the methodology presented.”
—Ava Albert Schnidman, Partner Deltech Consulting Group, Ltd

“At a time when events have caused some people to see differences as a threat, it is critical that we stop looking at diversity as an issue separate from how we run our businesses. The Inclusion Breakthrough goes beyond the typical call to change attitudes and gives business leaders practical examples of practices, policies, and procedures that have been used successfully to make positive change.”
—John W. Coné, former VP of Learning Dell Computer Corporation

From the Publisher

Today's organizations can boost their success by building workplace cultures that draw on the strengths of a diverse workforce, say consultants Frederick A. Miller and Judith H. Katz. In their new book, The Inclusion Breakthrough: Unleashing the Real Power of Diversity, the authors say "diversity in a box" (smothering diversity) has prevented many organizations from achieving true success. "Capitalizing on diversity requires more than simply hiring a diverse workforce," they say. "Radical changes are needed also in both the structure and culture of most organizations." With diagrams, tables and specific tips, Miller and Katz put in plain words how to make these changes. (July) Copyright 2002 Cahners Business Information.

Publishers Weekly

Written by leaders of one of the largest consulting firms specializing in diversity, this book makes the case that leveraging the diversity of the workforce and creating an inclusive culture are essential components of a high-performing organization in the 21st century. The coauthors explain why leveraging diversity is essential and describe models for diagnosing, planning, and implementing inclusion-focused culture change strategies. Miller is president and CEO, and Katz is executive vice president, of a consulting firm. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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