Integrating ERP, CRM, Supply Chain Management, and Smart Materials / Edition 1

by Dimitris N. Chorafas

Overview

Organizations enjoy two kinds of strategic advantages. One is transitory: being in the right place with the right products at the right time. The other comes from having first class management and instituting processes that mobilize an organization, keeping in ahead of the competition. Which would you like to count on for your organization's success?

Integrating ERP, CRM, Supply Chain Management, and Smart Materials explores how to create business opportunities and reap savings by:

Restructuring and updating of ERP and CRM software as it integrates supply chain management and delivers new killer applications

Evolving opportunities that will develop from the implementation of smart materials, automatic identification, classification systems, and quality assurance projects

Auditing the implementation, operation, and maintenance of ERP and CRM software as well as the corrective action taken on the basis of results

Internet commerce, online supply chain, and advances in technology - all available at increasingly lower costs - make systems of the past obsolete. However, just as new technology creates new opportunities, it can also create unforeseen consequences. By binding a wealth of interdependent issues between the covers of one book, Integrating ERP, CRM, Supply Chain Management, and Smart Materials gives you the tools you need to create proprietary, high value-added solutions.

Product Details

ISBN-13:	9780849310768
Publisher:	Taylor & Francis
Publication date:	05/31/2001
Edition description:	New Edition
Pages:	408
Product dimensions:	7.00(w) x 10.00(h) x (d)

Table of Contents

Supply Chain, Enterprise Resource Planning and the Search for Cost Control. Organizational Prerequisites for Smart Materials and for Automatic Identification. Outsourcing Software Support and Management of the Vendor Relationship. Auditing the Implementation, Operation and Maintenance of ERP Software.

Editorial Reviews

Based on the results of a research project which took place in the US and Europe between 1998 and 2000, this book addresses the integration of enterprise resource planing (ERP) and customer relationship management (CRM) software into supply chains, outlines organizational requirements that should be fulfilled for the use of smart materials, and demonstrates the importance of auditing financial reports and ERP/CRM records. Chapters are in sections on ERP, supply chain, and CRM; organizational prerequisites for smart materials, automatic identification, and quality assurance; and auditing accounting statements and ERP records. Annotation c. Book News, Inc., Portland, OR