| Preface | ix |
1 | Manage the Interview for Success | 1 |
| Success or Stress | 1 |
| Old Adage Truths | 3 |
| Managing Stress to Your Advantage | 4 |
| Skills You Can Learn | 5 |
| Interview Power | 5 |
| Successful Outcomes | 7 |
| Use This Book for Success | 8 |
2 | Test Your I.Q. for Success | 11 |
| Idetify Your Interview Quotient | 12 |
| Interpret Your Results | 16 |
| Take Positive Action | 17 |
3 | Interview Myths and Realities | 18 |
| Getting the Job | 19 |
| Getting the Interview | 20 |
| Preparing for the Interview | 21 |
| Arriving and Waiting for the Interviewer | 22 |
| The Interview | 23 |
| Negotiating Salaries and Benefits | 27 |
| Close and Follow Up | 28 |
4 | Organize Your Job Search | 30 |
| Get Started With Useful Resources | 30 |
| Do It Right | 32 |
| Understand the Career Development Process | 33 |
| Specific Job Search Steps | 33 |
| Identify Your Strengths | 36 |
| Job and Career Objectives | 39 |
| Writing Resumes and Doing Research | 39 |
| Conducting Preliminary Interviews | 40 |
| Interviewing for Jobs and Money | 40 |
| Investing Time and Effort | 41 |
5 | Encounter Different Types of Interviews | 43 |
| Interview Types | 44 |
| Informational/Networking Interviews | 44 |
| Screening Interviews | 46 |
| Videoconferencing and Internet Interviewing | 49 |
| Electronic Screening Interviews | 50 |
| Selection/Hiring Interviews | 51 |
| One-to-One Interviews | 52 |
| Sequential Interviews | 52 |
| Serial Interviews | 53 |
| Panel Interviews | 54 |
| Group Interviews | 54 |
| Questioning Techniques | 55 |
| Who Pays the Expenses | 59 |
| To Eat or Not to Eat | 59 |
6 | Network for Interviews | 61 |
| Probability Approaches | 61 |
| Advertised and Hidden Job Markets | 62 |
| Vacancies and Employers | 63 |
| Minimize Rejections and Build Networks | 64 |
| Gather Career Information | 66 |
| Gain Access | 66 |
| Formulate Questions | 68 |
| Conduct the Interview | 69 |
| Information Quality and Usefulness | 73 |
| Serendipity | 74 |
| Successful Networking and Interviewing | 74 |
7 | Prepare for Job Interviews | 76 |
| Conduct Research | 77 |
| Information Sources and Questions | 77 |
| Refocus Your Goals and Strengths | 81 |
| Consider a Portfolio | 82 |
| Practice for Examinations | 84 |
| Prepare for Questions | 84 |
| Behavioral Questions | 87 |
| Illegal Questions and Tactful Responses | 90 |
| Ask the Right Questions | 92 |
| Practice the Interview | 94 |
| Review Your Preparation Checklist | 95 |
8 | Begin the Interview | 97 |
| Critical Impressions | 97 |
| Win Points With a Positive Image | 98 |
| Your Arrival | 108 |
| Overcoming Nervousness | 109 |
| Greeting the Interviewer | 110 |
9 | Communicate Nonverbally | 111 |
| First Impressions | 112 |
| Being Likable | 112 |
| Communicating Class | 113 |
| Changing Your Behavior | 114 |
| Listening | 115 |
10 | Manage the Verbal Interchange | 117 |
| Employer's Needs | 117 |
| The Competent Interviewer | 119 |
| The Interview Sequence | 121 |
| Use Positive Form | 122 |
| Analyze Your Listener and Use Supports | 124 |
| Manage Questions With Positive Content | 126 |
| Overcome Objections and Negatives | 128 |
| Handle Silence Positively | 130 |
| Take Initiative | 131 |
| Leave Your Internal Critic at Home | 131 |
11 | Negotiate Salary | 128 |
| Demonstrate Your Value | 133 |
| Money in Your Future | 134 |
| Prepare for the Money Question | 134 |
| Raise the Financial Question | 136 |
| Reach Agreement | 139 |
| Take Benefits | 140 |
| Renegotiate the Future | 141 |
| Be Realistic in a Downturned Economy | 141 |
12 | Close, Follow Up, and Implement | 143 |
| Close the Interview | 143 |
| Respond to a Job Offer | 144 |
| Send Thank You Letters | 145 |
| Continue the Process | 145 |
| Succeed Through Implementation | 146 |
13 | Maxims for Effective Interviewing | 147 |
Appendix A | Approach Letters | 153 |
Appendix B | Thank You Letters | 169 |
Appendix C | Key Career Planning/Job Search Resources | 190 |
| Choose What's Best for You | 191 |
| What You Get | 191 |
| Process and Strategy Skills | 192 |
| Specific Employment Fields | 197 |
| Specialized Career Groups | 198 |
| Index | 200 |
| The Authors | 203 |
| Career Resources | 205 |