"[My wife] read the introduction and said it was the first IT book that held her interest past page two"
Change Manager, postal service
"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult."
For more on Real ITSM (and more samples from the book!) come to the Real ITSM world at www.realitsm.com
|Product dimensions:||6.00(w) x 9.00(h) x 0.26(d)|
About the Author
Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy. He is the author of a popular blog at www.itskeptic.org and many articles taking a critical look at IT's absurdities, especially those relating to ITIL and CMDB. He is also a paid-up Skeptic. He lives with his wife and son in a small house in a small village in a small country far away.
More about Rob at www.twohills.co.nz/profile