Jerks At Work, Revised Edition: How to Deal with People Problems and Problem People

by Ken Lloyd

Overview

In this updated and revised edition of Jerks at Work, popular syndicated columnist Ken Lloyd returns to grapple once again with one of America's most popular (or unpopular) workplace topics, and presents his practical, upbeat, and professionally sound as an antidote. Drawing on e-mails and letters from employees and employers across America, Dr. Lloyd presents numerous examples of some of the most outrageous classic and current workplace (mis)behaviors—past and present—along with the most powerful strategies that readers can use today to deal effectively with them.

There is no single, simple strategy that works on every Jerk. They come in many assorted flavors: your Jerk could be your boss, a coworker, your subordinate, a vendor, even customers. Just when you think you have read about the ultimate jerk at work, up pops another. Fortunately, a tailor-made strategy pops up alongside. Jerks at Work provides a wide array of strategies to deal with all the Jerks you come across. There are the time-tested, classical methods for the retro-jerks; the screamers, impractical jokers, egomaniacs, complainers, and non-stop talkers. Then there are new, state-of-the-art strategies to deal with a generation of cyber-jerks that includes bullies, jerks on cellphones, and jerks on line. Additionally, a new section, exclusive to this revised edition, covers some of the most outrageous workplace behaviors that one could ever encounter.

Inside, you'll also find these other helpful tips:

• Getting insight into the causes of Jerk-like behavior
• Step-by-step programs to deal with Jerks of every persuasion
• Coping with the most outrageous Jerk behaviors ever documented
• The best ways to avoid becoming a Jerk yourself
• And much, much more!

Product Details

ISBN-13:	9781564148520
Publisher:	Red Wheel/Weiser
Publication date:	09/14/2005
Edition description:	Revised
Pages:	288
Product dimensions:	6.00(w) x 9.00(h) x 9.00(d)

About the Author

Ken Lloyd, PhD, is a nationally recognized management consultant, author, and columnist who specializes in organizational behavior, communication, and employee coaching and development. His TV and radio appearances include Good Morning America, CNN, KABC, KTLA, Fox News, and NPR. He has authored and coauthored ten books, and his long-running weekly workplace advice column appears in many newspapers and online. He has also taught numerous courses in the MBA Program at the UCLA Anderson School of Management. A member of the American Psychological Association and the Society for Industrial and Organizational Psychology, he received his BA from UC Berkeley and his PhD with a specialty in Organizational Behavior from UCLA.

Table of Contents

	Introduction	13
Chapter 1	Preemployment Problems	15
Chapter 2	New Employee on the Block	31
Chapter 3	Bothered by Bullying Bosses	45
Chapter 4	Managers Who Still Don't Get It	61
Chapter 5	Employees Who Still Don't Get It	83
Chapter 6	Subordinates Who Still Don't Get It	101
Chapter 7	Mismanagement Versus Missing Management	113
Chapter 8	Who's in Charge?	123
Chapter 9	In All Fairness	135
Chapter 10	The Feedback Backlash	145
Chapter 11	With Friends Like These	157
Chapter 12	Pros and Conflicts	169
Chapter 13	Securely Dealing With Insecurity	181
Chapter 14	We Can't Go on Meetings Like This	191
Chapter 15	Training in Action Versus Training Inaction	201
Chapter 16	Dollars, Sense, and Incentives	213
Chapter 17	All in the Family Business	225
Chapter 18	Jerks Online	235
Chapter 19	Jerks on Cell Phones	245
Chapter 20	Environmental Impacts	253
Chapter 21	When Jerks Push the Envelope	263
	Conclusion	275
	Index	279
	About the Author	285