| Preface | ix |
1 | What Employers Want in Today's Job Market | 1 |
| Fictitious Backgrounds, Cautious Employers | 2 |
| The Truth About You | 3 |
| Positive Workplace Characteristics | 4 |
| Predicting Your Best Behavior | 5 |
| Employee Who Shows Up for Work | 5 |
| Employee Who Gets Along With Co-Workers | 6 |
| Employee Who Follows Orders | 7 |
| Employee Who Listens to Instructions | 8 |
| Employee Who Is Trustworthy | 9 |
| Employee Who Will Stay With the Company | 9 |
| Employers Want the Truth About You | 11 |
| Think Like the Employer | 11 |
2 | People With Not-So-Hot Backgrounds | 13 |
| Red Flag Days | 14 |
| Risky Business | 16 |
| No Experience | 17 |
| Poor Grades | 17 |
| No Diploma or Degree | 17 |
| Been Fired | 18 |
| Job Hopper | 18 |
| No Focus to the Jobs Held | 19 |
| Poor References | 19 |
| Criminal Record | 20 |
| Over-Qualified | 20 |
| Test Your Knock-Out Potential | 21 |
| Identify and Deal With Your Red Flags | 22 |
3 | Clues Employers Look for to Determine Successful "Fit" | 24 |
| Looking for Hiring Clues | 25 |
| Verbal Exchange | 25 |
| Nonverbal Cues | 26 |
| Comparing Verbal and Nonverbal Messages | 27 |
| Appearance and Dress | 27 |
| Tone of Voice and Eye Contact | 28 |
| Gestures | 28 |
| Facial Expression | 28 |
| Body Language | 29 |
| What's Your True Message? | 29 |
| Ask Yourself | 30 |
4 | Turn Red Flags Into Green Lights | 32 |
| Identify Your Personal Red Flags | 33 |
| Questions That Follow Red Flags | 38 |
| Prepare to Lower Your Red Flags | 39 |
| Get Rid of the Red Flag(s) | 42 |
| Plan the Gist of Your Explanations | 43 |
5 | Prepare to Meet the Employer's Needs: The Verbal Exchange | 45 |
| Research the Company and the Job | 46 |
| Match Your Goals/Strengths to the Employer's Needs | 47 |
| Prepare to Complete an Application or Test | 48 |
| Prepare for Questions | 50 |
| Questions About Your Personal Life | 51 |
| Questions About Your Education | 52 |
| Questions About Your Experience | 52 |
| Questions About Your Accomplishments and Work Style | 52 |
| Questions About Your Goals and Motivation | 53 |
| Questions About Your Future Goals/Plans | 54 |
| Practice for the Interview | 54 |
| Ask Yourself | 55 |
6 | Nonverbal Behaviors That Meet Needs and Exceed Expectations | 56 |
| Manage Your Physical Appearance and Dress - Men | 57 |
| Manage Your Physical Appearance and Dress - Women | 58 |
| Make Your Body Language Say Positive Things About You | 59 |
| Eye Contact and Facial Expression | 61 |
| Vocal Expression | 62 |
| Your Total Nonverbal Message | 62 |
| Ask Yourself | 63 |
7 | At the Interview: Wow the Interviewer | 64 |
| Good Preparation Wins | 65 |
| Last Minute Advice | 65 |
| Entering the Office and Waiting for the Interviewer | 67 |
| As the Interview Begins | 68 |
| During the Interview | 76 |
| Listen for Underlying Messages and Questions | 69 |
| Dealing With Questions About a Difficult Background | 71 |
| Accentuate the Positive | 72 |
| Ask Yourself | 73 |
8 | Avoid 35 Common Interview Errors | 74 |
| It's a Very Stressful Time | 75 |
| Mistakes You Shouldn't Make | 75 |
9 | Challenging Questions and Sample Answers | 85 |
| 101 Questions You May Be Asked | 86 |
| Unexpected and Wacky Questions | 91 |
| Behavior- and Situation-Based Questions | 93 |
| Red Flag Questions and Issues | 94 |
| Poor Grades | 95 |
| No Diploma | 97 |
| Were Fired | 98 |
| Job Hopper | 100 |
| No Focus to Jobs Held | 102 |
| Poor References | 103 |
| Ex-Offender | 105 |
| Abused Drugs or Alcohol | 109 |
| Over-Qualified | 110 |
| Questions You Should Ask | 111 |
| Ask Yourself | 112 |
10 | Close and Follow Up the Interview | 114 |
| Respond to a Job Offer | 115 |
| Close With No Job Offer ... Yet | 116 |
| Send a Thank You Letter | 117 |
| Ask Yourself | 119 |
11 | When You Need Help Along the Way | 120 |
| Alternative Career Services | 121 |
| Locating a Certified Career Professional | 128 |
| Dealing With Difficult Backgrounds | 128 |
| Useful Books and Websites | 129 |
| Ask Yourself | 131 |
| Index | 133 |
| The Authors | 137 |
| Career Resources | 139 |