Leading Meaningful Change: Capturing the Hearts, Minds, and Souls of the People You Lead, Work With, and Serve

by Beverley Patwell

Overview

"Straightforward and practical, this book is a must-read for any leader or change practitioner."―Mark Porter, Executive Vice President People & Culture, WestJet Airlines

Leading Meaningful Change is an essential guide for executives, leaders, managers, consultants, and other professionals who need to go beyond applying tactics in a change plan to truly capture the hearts, minds, and souls of the people they lead. Based on her research and 30 years of experience helping people lead and manage meaningful change, Beverley Patwell offers a new framework to guide and enhance the change journey. This approach is humanizing, engaging, and results in the belief in a higher purpose that permeates throughout the organization while at the same time achieves outcomes that are far greater than one person's single contribution. Patwell's framework is effective in: - creating a shared vision that compels people to be engaged and involved in the change journey; - developing internal leaders and strong, cohesive and aligned teams to lead, manage and support the changes; and - developing strategies to effectively lead, manage and evaluate the human side of change. At the core of the framework are the Use-of-Self principles applied to the change process as seen through interviews with 24 multi-generational emerging, current and long-service leaders who explain why Use-of-Self remains a key element in successfully leading and managing change. The book also includes practical tools to help leaders and managers across the globe address change leadership challenges. Of special note is a two-year case study of the Senior Leadership Team in the City of Ottawa who led a significant city-wide culture shift using the framework.

Product Details

ISBN-13:	9781773270852
Publisher:	Figure 1 Publishing
Publication date:	04/07/2020
Pages:	224
Product dimensions:	8.50(w) x 8.50(h) x (d)

About the Author

Beverley Patwell is the President and founder of Patwell Consulting Inc. Her focus for over 30 years has been on helping people learn about, lead, and achieve meaningful change and transformation in their lives, at work, and in organizations and communities. Her approach to change has been used by individuals, teams, and organizations around the world in private, public, and plural sector organizations. Beverley is a consultant, coach, professor and academic-practitioner who specializes in leadership, coaching, organizational development, and change. She is the recipient of the International Coaching Federation's Prism Award for Executive Coaching. In addition to her consulting work, she serves as a professor at the University of Notre Dame, Queen's University, and Concordia University where she teaches courses on leading change. She is a partner with CoachingOurselves and a facilitation partner with ExperiencePoint. Beverley is the co-author with Edith Whitfield Seashore of Triple Impact Coaching: Use of Self in the Coaching Process and the CoachingOurselves topic Coaching Others. She has also written numerous professional articles on leadership, coaching, change and transformation that have been published in the OD Journal, Queens College IRC publications, and other journals. Beverley was born in Montreal Quebec and now resides in Victoria British Columbia with her husband Don. Further information about Patwell Consulting can be found at www.patwellconsulting.com. Beverley can be contacted at [e-mail]

Table of Contents

Introduction 1

Part 1 The Leading Meaningful Change Journey 10

Chapter 1 The Main Character in Leading Meaningful Change Is You Use-of-Self in the Change Process 11

Chapter 2 Six Keys to Guide Your Use-of-Self in the Leading Meaningful Change Process 31

Chapter 3 The Leading Meaningful Change Framework 65

Chapter 4 The Four Stages of the Leading Meaningful Change Process 89

Chapter 5 Maximizing the Power of Teams 118

Chapter 6 Tools to Foster Teamwork, Collaboration, and Partnerships in Leading Meaningful Change 132

Chapter 7 Case Study: City of Ottawa-One City, One Team 158

Part 2 The Leading Meaningful Change Toolkit 193

Power Map Exercise 195

Coaching Conversation Exercise 203

Change Leadership Challenge Exercise 206

Evaluating and Sustaining Meaningful Change Exercise 213

Stakeholder Analysis Exercise 224

Master Change Plan Exercise 227

Developing a Communications Plan Exercise 231

Change Leadership Competencies Exercise 235

Assessing Your Personal Style of Managing Exercise 238

Leading Meaningful Change Self-Development Guide 240

Endnotes 248

Acknowledgments 251

Index 256

Editorial Reviews

"A masterful and comprehensive approach to leading and managing transformation efforts of any type or size."--Phil Lenir, Co-founder and President, CoachingOurselves "Bev has created a framework that will revolutionize the way you as a leader create alignment, engage others, manage resistance and implement the culture shifts you need for systemic change."--Jean West, Director of Mental Health, York Support Services Network; and Professional Certified Coach "I encourage anyone who wants to effect positive change to read this book--and reference it time and time again as you use Bev's process and tools."--Paul Slaggert, retired Director, Stayer Center for Executive Education, University of Notre Dame "The interplay between the authentic Use-of-Self, creating a shared purpose and aligning the organization's direction plays a critical role in the successful achievement of any meaningful change. This is an important and valuable book for all leaders and managers."--Naoyuki Shigemitsu, co-CEO of J-Feel, Tokyo Japan "One of the most inspiring and useful books I've read about transformation in organizations. This book will help leaders develop the skills to lead and manage the human side of change."--Véronique Sanchis, Program Manager "Leading and managing a global enterprise performance management transformation project was a daunting task for us. Without Bev's professional support and the concepts and tools outlined in this book, our project would not have been the success that it was."--Johan Rehnstrom, Corporate Director FPA, Agnico Eagle Mines Limited "At the core of this compelling and powerful book, Bev challenges all those who want to advance their work and bring meaningful change beyond tactics, to take 'the road less travelled'." "A journey reminding us that a window of opportunity does not open by itself but with you the reader, the main character holding the key. The book underscores again and again the importance of capturing the hearts, minds and souls of those we lead, work with and serve, underscoring the importance that the best potential in 'me' is 'we.' This book is replete with real life examples, stories, specifically crafted learning experiences, case studies and moving illustrations of how the Use-of- Self as an instrument of change is the most powerful tool. This is not just a good read, but a challenge to you the readers to shift your paradigm of what it means to bring meaningful change in a digital world where new trends are reshaping our workplaces, society and the very cultures we live in. Bev's challenge to you is this: carpe diem--seize the day."--Dr. Raye Kass, Professor of Applied Human Sciences, Concordia University, Montreal, Quebec, Canada

From the Publisher