Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

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Product Details

BN ID: 2940015896473
Publisher: Business Expert Press
Publication date: 10/29/2012
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 136
File size: 4 MB

About the Author

Jaideep Motwani, PhD, is chairperson and professor of management at Seidman College of Business, Grand Valley State University, since 2000. He received his PhD in Operations Management from the University of North Texas. Dr. Motwani serves as editor for two international journals and is on the editorial board of 12 prestigious national and international journals.
Rob Ptacek is president and CEO of Competitive Edge Training & Consulting & Partner, Global Lean Institute, LLC. He holds a BS in Metallurgical Engineering from Michigan Technological University, Houghton, MI, and a Masters of Management from Aquinas College, Grand Rapids, MI. Mr. Ptacek currently instructs in the LEAN Champion certification program at Grand Rapids Community College.
Richard Fleming is president and CEO of Continuous Improvement (CI) Associates and, for more than 20 years, has provided hundreds of manufacturing companies and service firms with lean enterprise transformation consulting, lean culture development training, and opportunity assessments. Mr. Fleming holds a masters in Mechanical Engineering from the University of Michigan and has served as lean manufacturing engineering manager for the Industrial Technology Institute.

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