ANN M. HACKETT
“The lessons learned in Making Yourself Indispensible take the mystery out of accountability by not only providing a foundational language for practicing accountability, but a complete road map as well. It has been my personal experience that by applying these principles across an organization, people do transform, ultimately leading to more accountable individuals, teams, and organizations with improved business results.”
DARWIN RICHARDSON
“Making Yourself Indispensable talks to you and encourages you. It is like having a professional career coach at your fingertips to help you improve and be more effective. It gives you principles and a new mind-set that you can put to use immediately to make a difference. It makes you think differently. It builds your confidence that you can do better. This book is indispensable.”
RUSSELL BISHOP
“I have known Mark and his accountability work for over twenty years now. He is an exceptionally wise, insightful, and effective consultant, and I have worked along aside him on numerous client engagements. As a pioneer myself in the field of personal responsibility, I applaud the work Mark has done to place the spotlight on the Power of Personal Accountability. This book is truly indispensable.
PAUL TRINIDAD
“I researched for years looking for a simple way of describing accountability without all of the negative stuff associated with it. The Personal Accountability Model is the answer. This method has assisted my staff and our employees in moving away from resistance, blame, or hiding and in learning how to take full accountability for the success of their actions. As a result, we are more successful than ever.”
CHRISTINA R. CAMPBELL
“Supercuts is dedicated to customer service and providing high-quality services and products. Yet customer expectations are increasing each year. Making Yourself Indispensable and the Personal Accountability Model have provided our team with the inspiration and tools to make those improvements so we can continuously raise the bar on customer service.”
HELEN GOLDSON
“If only this was compulsory reading for all of us, with timely reminders to each other when we fall into the ‘victim part of the accountability loop’—I think the world would be a better place.”
ARIANNA HUFFINGTON
“An inspiring guide to being accountable in all aspects of your life—from work to home to relationships. . . . A road map to achievement and a source of practical wisdom.”
TODD PIERCE
“After more than twelve years of using Mark Samuel’s powerful tools and insights now taught in Making Yourself Indispensable, I have seen hundreds of people in my organization become more effective and satisfied at work. This book is a proven and inspiring path to greater levels of achievement and fulfillment in life.”
