Management Basics in easy steps

by Tony Rossiter

Overview

Management Basics in easy steps, 2nd edition offers practical tips, information and common-sense advice based on the author’s 40 years’ hands-on experience of management – now updated to reflect advances in technology and changes in the wider working environment.

Whether you are an experienced manager or about to take up your first management job, Management Basics in easy steps, 2nd edition will be of real help to you in the workplace. It is a lively, easy-to-read book, full of tips and simple, practical things that have been put into practice in the real world and shown to work where it matters – in the workplace. Tony Rossiter’s clear, humorous writing style and comprehensive content make Management Basics in easy steps, 2nd edition a compelling must-read for anyone with a management role. His management tips and advice will show you:

How people skills help you put into practice all the technical skills needed by a manager

How to manage your staff, your colleagues, your customers and even your boss

How to organise yourself and make the most effective use of your time

How to focus on the vital 20% of your work that accounts for most of the results

How to win the respect and trust of your team and make it the best

How to select the right person to join your team

The art of effective delegation

How to make effective use of digital tools, online networks and social media

How to cope with change and see it not as a threat but as a great opportunity

This second edition has been revised to include the changes in management practices since the first edition, which was published in 2011, including:

The increased importance and use of digital tools, business and performance management software, and social networks (e.g. LinkedIn, Slack, Yammer, Scoro, Twitter, Facebook)

Increased focus on diversity and inclusion

Implications of new data protection legislation

Less tolerance of unacceptable workplace behaviour such as bullying and sexual harassment

More recognition of the importance of the culture of an organisation

A move away from traditional, command-and-control hierarchies towards more flexible working – working from home, better work/life balance, teamwork, collaboration, matrix structures, trusting and empowering those at the coal-face

A move away from fixed appraisal systems and formal training towards continuous feedback, coaching and personal learning (e-learning, distance learning)

More refined recruitment (use of LinkedIn etc)

Comes with useful worksheets – a complete guide for easy reference.

Product Details

ISBN-13:	9781840788501
Publisher:	In Easy Steps Limited
Publication date:	05/25/2019
Series:	In Easy Steps
Edition description:	2nd ed.
Pages:	192
Product dimensions:	7.30(w) x 9.00(h) x 0.60(d)

About the Author

Tony Rossiter is a successful management consultant and trainer for management and communication skills courses. He’s also an author of non-fiction books and a freelance writer with regular articles in a range of national magazines. Tony Rossiter lives in North Yorkshire, United Kingdom.

Table of Contents

1 Managing People 7

What is Management? 8

Essential Qualities 9

Tools and Techniques 12

Being Human 14

Influencing and Persuading 17

Handling the Boss 18

Handling Customers 20

Personal Development 21

Summary 22

2 Managing Time 23

Why Time Management is Critically Important 24

The 80:20 Rule 25

Prioritizing 26

Lists and Deadlines 28

Controlling Work 29

Handling Paper 31

Punctuality and Energy 33

Summary 34

3 Managing Presentations 35

Preparation 36

The Audience 37

The Purpose 38

The Venue 39

The Method 40

Visual Aids 41

Content 43

Making an Impact 45

Summary 48

4 Managing Meetings 49

Preparation 50

Opening and Closing the Meeting 55

Chairing Skills 57

Note-taking 59

Participating Effectively 62

Summary 64

5 Managing Projects 65

Definition and Purpose 66

Stakeholders 68

Risks and Obstacles 70

Outputs and Outcomes 72

Planning and Implementation 74

Summary 78

6 Managing Communication 79

Ways of Communicating 80

Understand the Message 82

Understand the Audience 83

Communicate Clearly and Concisely 85

Emails, Online Networks, Social Media, and the Internet 89

Summary 92

7 Managing Teams 93

Why a Team? 94

Definition of a Team 95

Team Development 96

Team Leadership 97

Team Aims, Objectives and Characteristics 102

Team Roles 104

Appraising Individual Performance 107

Good Practice 112

Summary 114

8 Managing Negotiations 115

Objectives 116

Preparation and Negotiating Positions 118

Informal Contacts 120

Tactics 122

In Writing 123

Summary 124

9 Managing Decisions 125

Introduction 126

Options 128

Consequences 130

Implementation 131

Summary 132

10 Managing Change 133

Change and Continuity 134

Leadership 138

Communication 139

Strategy 140

Culture 141

Change Management Models 142

Summary 144

11 Managing Delegation 145

Why Delegate? 146

Key Principles 148

Choosing the Delegate 152

Accountability 154

Summary 156

12 Managing Recruitment Interviews 157

Introduction 158

Role Evaluation 159

Job Description 160

Linkedln 160

Sifting and Shortlisting 161

The Interview 163

Assessing Candidates 167

Summary 168

Resources 169

Career Development Check List 170

Simple "To Do" List 171

Presentation Check List 172

Stakeholder Analysis 173

Risk Register 174

Risk Profile 175

Gantt Chart 176

Appraisal Interview Check List 177

Negotiation Check List 178

Option Appraisal Check List 179

EFQM Excellence Model 180

Balanced Scorecard 181

SWOT Analysis 182

Interview Assessment Sheet 184

Further Reading 185

Index 189