Managing Business Process Flows / Edition 3

by Ravi Anupindi, Sunil Chopra, Sudhakar Deshmukh, Jan Van Mieghem, Eitan Zemel

Overview

A structured, data-driven approach to understanding core operations management concepts.

Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.

The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter–all of which are illustrated with contemporary examples from practice.

Product Details

ISBN-13:	9780136036371
Publisher:	Pearson Education
Publication date:	07/21/2011
Edition description:	New Edition
Pages:	352
Product dimensions:	7.90(w) x 10.00(h) x 1.00(d)

Table of Contents

PART I: PROCESS MANAGEMENT AND STRATEGY

• Chapter 1: Products, Processes, and Performance
• Chapter 2: Operations Strategy and Management

PART II: PROCESS FLOW METRICS

• Chapter 3: Process Flow Measures
• Chapter 4: Flow-Time Analysis
• Chapter 5: Flow Rate and Capacity Analysis
• Chapter 6: Inventory Analysis

PART III: PROCESS FLOW VARIABILITY

• Chapter 7: Managing Flow Variability: Safety Inventory
• Chapter 8: Managing Flow Variability: Safety Capacity
• Chapter 9: Managing Flow Variability: Process Control and Capability

PART IV: PROCESS INTEGRATION

• Chapter 10: Lean Operations: Process Synchronization and Improvement

Editorial Reviews

A text/CD-ROM for MBA level operations management courses, presenting a process-flows approach to studying core concepts. This approach concentrates on modeling and understanding the process and its flows, studying causal relationships between process structure and performance metrics, and formulating implications for managerial actions by filtering out managerial levers. The CD-ROM contains a version of Process Model, a simulation software that provides a graphical method of testing and improving business processes, plus tutorials. Exercises are available on a Web site. Annotation c. by Book News, Inc., Portland, Or.

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