Managing Conflict In The Workplace 4E
This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.

Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.

1147447699
Managing Conflict In The Workplace 4E
This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.

Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.

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Managing Conflict In The Workplace 4E

Managing Conflict In The Workplace 4E

Managing Conflict In The Workplace 4E

Managing Conflict In The Workplace 4E

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Overview

This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.

Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.


Product Details

ISBN-13: 9781845284138
Publisher: Little, Brown Book Group
Publication date: 05/28/2010
Pages: 131
Product dimensions: 6.00(w) x 9.10(h) x 0.50(d)
Age Range: 18 Years

About the Author

Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on winning relationships in the workplace. They work with many of the leading companies in Europe and the USA.

Table of Contents

CONTENTS:
Introduction
1. Culture, Stereotypes and Generalisations
2. Defining the Middle East
3. An Introduction To Islam
4. Islam and Business
5. Other Religions and Business
6. Safety and Security
7. Business Travel To and Within The Middle East
8. Clothing and Dress Codes
9. Ready For Business
10. Meeting and Greeting
11. Taboos
12. Attitudes To Western Business People
13. Communicating in The Middle East
14. Getting Down To Business
15. Business and Socialising
16. Getting Results
17. Free Time
18. Is Working in The Middle East For Me?
19. Finally
Recommended Reading
Useful Websites
Glossary Of Arabic Terms
Index
About The Author.
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