Managing Crises: Expert Solutions to Everyday Challenges

by Harvard Business Review

Overview

Crises--anything from a natural disaster to a data-security breach to the defection of your best employee--can prevent you from carrying out your business operations. But with good planning, you can minimize the impact of a potential disaster.

This book shows you how to:
· Avoid a crisis entirely
· Lay the groundwork for managing a crisis
· Know when a crisis is imminent
· Contain and resolve a crisis
· Learn from each crisis you've resolved

Product Details

ISBN-13:	9781422122747
Publisher:	Harvard Business Review Press
Publication date:	04/15/2008
Series:	Pocket Mentor
Pages:	76
Product dimensions:	5.00(w) x 7.10(h) x (d)

Table of Contents

Mentor's Message: The Power of Effective Crisis Management     ix
Managing Crises: The Basics     1
What Is a Crisis?     3
Natural or company-related events     5
Technology breakdowns     6
Economic and market forces     8
Business-relationship crises     9
Six stages of crisis management     10
Avoiding the Crisis     13
Conducting a crisis audit     15
Spotlight on the four major crisis areas     17
Preparing to Manage the Crisis     19
Recognizing the risks and costs     20
Developing a crisis plan     21
Forming a crisis-management team     22
Creating a communications and resource plan     24
Recognizing the Crisis     27
Is it a crisis?     28
If it is a crisis, how will you deal with it?     30
Containing the Crisis     33
Demonstrating decisiveness and compassion     34
Communicating about the crisis     37
Resolving the Crisis     41
Managing the emotions     42
Understanding the leader's role     45
Taking action     46
Learning from the Crisis     49
Reviewing how the crisis was handled     51
Planning for the next one     51
Tracking results     53
Tips and Tools     55
Tools for Managing Crises     57
Test Yourself     65
Answers to test questions     68
To Learn More     71
Sources for Managing Crises     75
Notes     77