Managing Human Behavior in Public and Nonprofit Organizations

by Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta, Kelly C. Rawlings

Overview

Managing Human Behavior in Public and Nonprofit Organizations, Fifth Edition is an established core text designed to help you develop your leadership and management skills. Bestselling authors Denhardt, Denhardt, Aristigueta, and Rawlings cover important topics such as stress, decision-making, motivation, leadership, teams, communication, and change. Cases, self-assessment exercises, and numerous examples provide you with the opportunity to apply concepts and theories discussed in the chapter. Focusing exclusively on organizational behavior in both public and nonprofit organizations, this text is a must-read for students in public administration programs.

New to the Fifth Edition:

• Increased attention to issues related to nonprofit organizations helps you develop a better understanding of the differences and similarities in public and nonprofit organizations, as well as the way they interact with one another and with the private sector.
• Broadened coverage of issues related to ethics and diversity offers you a broader perspective on important issues to consider, such as the examination of implicit and explicit bias, generational differences, and power and privilege.
• Additional discussions of collaboration, inclusion, and participation, both within the organization and with external constituencies, show you the value rationale for engagement and its practical effects.
• Revised and updated information on emerging technology illustrates to you how an increasingly digital, connected, and networked environment affects our ability to manage public and nonprofit organizations.
• New cases, examples, self-assessments, and exercises cover recent developments in research and practice to offer relevant ways for you to practice and improve your management skills.

Product Details

ISBN-13:	9781506382661
Publisher:	SAGE Publications
Publication date:	01/30/2019
Edition description:	Fifth Edition
Pages:	568
Product dimensions:	7.00(w) x 10.00(h) x (d)

About the Author

Robert B. Denhardt is Professor of Public Administration in the Price School of Public Policy at the University of Southern California. He was previously Regents Professor and Director of the School of Public Affairs at Arizona State University.

Dr. Denhardt is a past president of the American Society for Public Administration, a nationwide organization of academics and practitioners in the field of public administration at all levels of government. He is also a member of the prestigious National Academy of Public Administration, the field’s equivalent of the National Academy of Science. He was the 2004 recipient of ASPA’s Dwight Waldo Award, celebrating lifetime achievement in scholarship in public administration.

Dr. Denhardt has published a dozen books, including Just Plain Good Management, The Dance of Leadership, The New Public Service, Managing Human Behavior in Public and Nonprofit Organizations, The Pursuit of Significance, In the Shadow of Organization, Theories of Public Organiza­tion, and Public Administration: An Action Orientation.

Janet V. Denhardt is the Chester A. Newland Professor of Public Administration in the Price School at the University of Southern California. Dr. Denhardt is a member of the National Academy of Public Administration. She has published seven books, including The New Public Service, The Dance of Leadership, Organizational Behavior, and Street-Level Leadership, as well as numerous articles in such journals as Public Administration Review, Administration & Society, and the Journal of Public Administration Research and Theory. Her teaching and research interests focus on organizational behavior, leadership, and governance.

Maria P. Aristigueta is the president of the American Society for Public Administration, the Charles P. Messick Professor of Public Administration, the Associate Director of the School of Public Policy and Administra­tion, and the Senior Policy Fellow in the Institute of Public Administration at the University of Delaware. Her teaching and research interests are primarily in the areas of public sector management and include performance measurement, strategic planning, and organizational behavior. She has published numerous journal articles, book chapters, and books, including Managing for Results in State Government, Managing Human Behavior in Public and Nonprofit Organizations, Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, and Organizational Behavior, and she was coeditor of the International Handbook of Practice-Based Performance Management. Her doctorate is from the University of Southern California.

Table of Contents

Preface
1 Organizational Behavior as a Way of Thinking and Acting
The Roots of Organizational Behavior
More Recent Developments
Does Good Management Make a Difference?
Themes and Purposes of This Book
2 Knowing and Managing Yourself
Ways of Thinking
Ways of Acting
Appendix 2.A: Reddin’s Personal Values Inventory
Appendix 2.B: Fundamental Interpersonal Relations Orientation—Behavior (FIRO)
Appendix 2.C: Career Orientation Inventory
Appendix 2.D: Emotional Intelligence
3 Fostering Creativity and Innovation
Ways of Thinking
Ways of Acting
4 Managing Stress
Ways of Thinking
Ways of Acting
5 Decision-Making
Ways of Thinking
Ways of Acting
6 Motivation and Engagement
Ways of Thinking
Ways of Acting
7 Leadership in Public Organizations
Ways of Thinking
Ways of Acting
8 Power and Organizational Politics
Ways of Thinking
Ways of Acting
9 Communicating Effectively With Others
Ways of Thinking
Ways of Acting
10 Working in Groups and Teams
Ways of Thinking
Ways of Acting
11 Managing Conflict
Ways of Thinking
Ways of Acting
12 Organizational Culture and Change
Ways of Thinking
Ways of Acting
13 Representing the Organization “On the Outside”
Ways of Thinking
Ways of Actin
14 Managing Behavior in the Public Interest
The New Public Service
Conclusion
References
Index
About the Authors

Editorial Reviews

[Managing Human Behavior] condenses a wide swath of information into easy-to-read pages that students will enjoy. . . [It] covers a breadth of topics that are important and relevant.

Jennifer A. Jones

This text is a great work to use for graduate-level learners looking to advance their knowledge and careers in the public sector.

Eric J. Russell

[This book] is a successful presentation of many psychological theories . . . an excellent synthesis of psychological literature useful in analyzing the public sector.

Charles L. Mitchell

This is a well-thought-out and well-researched textbook on human behavior and relations in organizations. . . . The extensive use of case studies and examples makes the material easy to grasp and apply.

M.S. Kinoti

"This book offers a thorough summarization of organizational behavior, including almost all major topics in the field… the book rises above other textbook choices by its unique potential for helping the readers overcome the knowledge-doing gap through constant self-reflection and practice "

PAQ Winter 2002

"This book is a valuable addition t o the literature on public administration and management. It will serve as an excellent text for both current and aspiring public servants. It provides a creative interweaving of the theoretical and practical dimensions of public sector organizational behavior. Especially notable is the combination of succinct summaries of theoretical material with cases, simulations and other techniques that will make organizational behavior come alive in the classroom."

International Review of Administrative Sciences - Kenneth Kernaghan