The successful implementation of health information systems in complex health care organizations ultimately hinges on the receptivity and preparedness of the user. Although the Information Age is well underway, user resistance to information systems is still a valid concern facing the informatics community. This book provides effective management strategies to health care administrators for the productive integration and maintainence of such information systems. The Second Edition covers three main areas: technical skills, project management skills, and organizational and people skills, including the practical implementation strategies necessary to make the system an operational success. The audience for this book consists of health care administrators, CEOs, clinicians, IT developers, librarians, and professors.
Table of ContentsSection I Setting the Stage: Information Systems, Change, and Healthcare Organizations.- 1. Reviewing the Problem.- 2. Examining Today’s Healthcare Environment.- 3. Linking Informatics and Change Management.- Section II Establishing Strategic Issues.- 4. Determining the Strategic Direction.- 5. Understanding and Analyzing the Change Process.- 6. Understanding and Analyzing Organizational Structures.- Section III Preparing for Change.- 7. Change Management for Successful Implement.- 8. Analyzing the Organization’s Readiness for Change.- 9. Partnering for Success: A Team Approach.- 10. Critical Design (Redesign) Issues.- 11. Critical Issues in Project Planning and Management.- Section IV Implementing the Change.- 12. Integrating the Change Process: Organizational and Information Systems.- 13. Gaining Physician Acceptance.- 14. Examing the Critical Role of Leaders and Leadership.- 15. Negotiating the Political Minefields.- 16. Managing Personal Stress.- Section V Managing the Postimplementation Stage.- 17. End-Stage People Issues.- 18. Evaluating Project Success.- 19. Managing the Altered Organization.- 20. Future Visions: Organizational and Personal Preparation.