Managing the Older Employee: Overcome the Generation Gap to Get the Most Out of Your Workplace

by Casey Hawley

Overview

Gen Yers are coming into their own. Now making up the largest segment of the workforce at 80 million strong, many are new managers. With so many Baby Boomers holding off on retirement, these new Gen Y managers often must direct people their parents' age—and older. Vast differences in communication styles, job expectations, and management techniques mean that Gen Yers have much to learn when it comes to managing those of their parent's generation, including:

• How to respond to an older employee who believes his seniority guarantees a promotion and raise, even though his work performance has been below average
• What to do when a younger manager relies on e-mail, texting, and IMing to communicate with coworkers, and his older employee prefers face-to-face communication
• How to demonstrate leadership and gain respect from the employees who already have years of rich business experience in the workplace

This book is every manager's field guide for managing the new generationally diverse workforce.

Product Details

ISBN-13:	9781598698589
Publisher:	Adams Media
Publication date:	07/18/2009
Pages:	224
Product dimensions:	5.40(w) x 8.40(h) x 0.80(d)

About the Author

Casey Hawley, M.A. (Atlanta, GA), is an active speaker and coach in leadership development programs for young professionals. For more than a decade of her twenty-five-year career, she has spoken to groups of high-level hires. Fortune 500 companies who recruit the top business graduates often offer seminars and coaching to these young leaders and managers. That audience has become a niche for Ms. Hawley and she has taught them as well as listened to their stories of success and failures. She has written Effective Letters for Every Occasion, 100+ Strategies for Office Politics, 100+ Winning Answers to the Toughest Interview Questions, and 200 Ways to Turn Any Employee into a Star Performer.

Table of Contents

Introduction vii

Chapter 1 Fundamental Truths-What Generation X and Y Managers Need to Know about Baby Boomers 1

Chapter 2 The XYBoom Survey-Finding Out What Younger Managers Really Think about Managing Older Workers 19

Chapter 3 Punctuality and Timing in a Multigenerational Workplace 29

Chapter 4 The Great Divide-Technology 47

Chapter 5 Communication on Four Levels 63

Chapter 6 Motivating Older Workers for High Performance 105

Chapter 7 Trust, Respect, Etiquette, and Office Politics 137

Chapter 8 Diversity in a Four-Generation Workplace 159

Chapter 9 Creativity, Innovation, Change, and Risk 171

Chapter 10 What Generations X and Y Managers Need to Learn from the Boomers 185

Appendix Bibliography 203

Index 208