Mastering Change Management: A Practical Guide to Turning Obstacles into Opportunities

by Richard Y. Chang

Overview

Help all employees understand and facilitate the change process with the six-step change-management model in this guidebook. It focuses on what happens and what to expect as the change unfolds, and helps every employee become an empowered, active participant.

Product Details

ISBN-13:	9780787950880
Publisher:	Wiley
Publication date:	06/10/1999
Series:	Management Skills Series
Pages:	120
Product dimensions:	7.03(w) x 10.30(h) x 0.37(d)

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

Table of Contents

1. Intorduction 1

2. Change Can Be Managed 5

3. The Six-Step Change Process 13

4. Step: One Clarify Your Need 17

5. Define Your Results 29

6. Step Three: Produce Your Plan 39

7. Step Four: Implement Your Plan 59

8. Step Five: Stabilize Your Outcome 69

9. Step Six: Assess The Process 75

10. Encouraging Commitment to Change 89

11. Summary 103

Appendix: Reproducible Forms 105