Mastering Your Organization's Processes: A Plain Guide to BPM

by John O'Connell, Jon Pyke, Roger Whitehead

Overview

Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

Product Details

ISBN-13:	9780521839754
Publisher:	Cambridge University Press
Publication date:	01/19/2006
Edition description:	New Edition
Pages:	290
Product dimensions:	7.20(w) x 10.04(h) x 0.98(d)

About the Author

Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation.

Jon Pyke was Chief Technology Officer and a main board director of Staffware Plc from August 1992 until 2004. He is a world recognized industry figure, an exceptional public speaker and a quoted company executive.

John O'Connell was Founder, Chairman and Chief Executive Officer of Staffware Plc until it was sold to Tibco Software Inc. in June of 2004. Staffware was acknowledged as the leading workflow and Business Process Management software company worldwide and one of Europe's top software companies.

Table of Contents

Foreword; Introduction; Plan of the book; Prologue; 1. A gentle introduction to systems and processes; 2. Business processes and their management; Case study 1. Canton of Zug; 3. The job BPM software is there to do; Case study 2. DVLA; 4. The systems of an organization; Case study 3. International Truck and Engine Corporation; 5. Looking outside the organization; Case study 4. Matáv (the Hungarian Telecommunications Company); 6. Organizations, people and systems; Case study 5. Morse Group Ltd.; 7. The business return on Business Process Management; Case study 6. POSCO; 8. Corporate strategies and approaches for Business Process Management; BPM musings; Case study 7. Rabofacet; Case study 8. What to look for in a product; Case study 9. Sonae Distribuição Brasil; Appendix. A short history of process management; Suggested reading; References; Glossary.

Editorial Reviews

"If you are a manager and new to BPM, and want a serious introduction to the issues involved in using BPM in an organization, this is a great way to come up to speed on the key issues. Similarly, if you are a BPM manager and going to be building a case for BPM in your organization, you will also find this book very useful." - BP Trends, Paul Harmon

"With many diagrams and footnotes throughout, and a glossary of terms and suggestions on further reading, the book tries to enable the non-specialist reader to take a broad and informed view of business processes. Free from technical imperatives, and ideal for non-technical managers, this book will also appeal to MBA and business studies students."
Abstracts of Public Administration, Development, and the Environment

From the Publisher