Multidimensional Analysis of Conversational Telephone Speech

by Friedemann Köster

Overview

This book presents a new diagnostic information methodology to assess the quality of conversational telephone speech. For this, a conversation is separated into three individual conversational phases (listening, speaking, and interaction), and for each phase corresponding perceptual dimensions are identified. A new analytic test method allows gathering dimension ratings from non-expert test subjects in a direct way. The identification of the perceptual dimensions and the new test method are validated in two sophisticated conversational experiments. The dimension scores gathered with the new test method are used to determine the quality of each conversational phase, and the qualities of the three phases, in turn, are combined for overall conversational quality modeling. The conducted fundamental research forms the basis for the development of a preliminary new instrumental diagnostic conversational quality model. This multidimensional analysis of conversational telephone speech is a major landmark towards deeply analyzing conversational speech quality for diagnosis and optimization of telecommunication systems.

Product Details

ISBN-13:	9789811052231
Publisher:	Springer Nature Singapore
Publication date:	07/20/2017
Series:	T-Labs Series in Telecommunication Services
Edition description:	1st ed. 2018
Pages:	184
Product dimensions:	6.10(w) x 9.25(h) x (d)

About the Author

Friedemann Köster studied Industrial Engineering at the Christian-Albrechts-University of Kiel. In 2012 he finished his studies and received his Dipl.-Wirtsch.-Ing. degree. From 2012 until 2017 he was working as a research assistant at the Quality and Usability Lab of Deutsche Telekom Laboratories, TU-Berlin, where he received a Phd degree in the field of quality.

Table of Contents

Introduction.- Fundamentals.- Speech Quality in a Telephone Conversation.- Perceptual Quality Space in a Telephone Conversation.- Direct Scaling of Perceptual Dimensions in a Conversational Situation.- Conversational Validation Experiments.- Resulting Quality Profile in a Telephone Conversation.- Instrumental Diagnostic Conversational Quality Modeling.- Conclusions.