Table of Contents
Acknowledgements 1
Chapter 1 Why This Book? 1
Definition of Data Governance 2
Messages for Management 4
Calming Management's Nerves about Data Management 4
What to Tell Management 8
Chapter 2 Non-Invasive Data Governance Explained 11
Data Governance is Not a Process 13
Data Governance and Dancing in the Rain 13
The Middle of a Storm 14
Life Isn't About Waiting for the Storm to Pass 15
It's About Learning to Dance in the Rain 15
Case Study: Dancing in the Rain 17
Don't Be Afraid to Get Wet 19
Chapter 3 Business Value of Data Governance 21
Getting the Business to Speak Up 24
Who Defines the Value? 24
Educate the Business on Your Data Governance Approach 25
Learn What the Business Cannot Do 26
Document the Business Value from the Business 26
Case Study: Plant Manager Needs Data Management Solution 27
Business-Value Statement Samples 28
Value-Statement Formulas 29
Business Value Statements for Non-Invasive Data Governance 29
The Bottom Line 31
Case Study: Management Gives Go Ahead for Data Governance Program 31
Chapter 4 Planning Your Data Governance Program 33
Principle 1 Recognize Data as a Valued and Strategic Enterprise Asset 34
Rationale 34
Implications 34
Principle 2 Assign Data Clearly Defined Accountability 35
Rationale 35
Implications 35
Principle 3 Manage Data to Follow Internal and External Rules and Regulations 36
Rationale 36
Implications 36
Principle 4 Consistently Define and Manage Data Quality across the Data Life Cycle 37
Rationale 37
Implications 37
Data Governance Maturity Model 38
Level 1 Initial Level 39
Level 2 Repeatable Level 40
Level 3 Defined Level 41
Level 4 Managed Level 42
Level 5 Optimizing Level 42
Case Study: Organization Implements Non-Invasive Data Governance Program 43
Data Governance Test 43
How to Evaluate Your Scores 47
What to Do With This Information 48
Test Conclusion 49
Chapter 5 Best-Practice Development and Critical Analysis 51
Define Best Practices 51
Sample Best Practices 52
Perform Discovery by Conducting Interviews and Meetings 53
Record Strengths 53
Record Opportunities to Improve 54
Report the Gaps 54
Report the Risks 55
Prepare the Action Plan 55
Final Thoughts on Best Practices 56
Chapter 6 Roles and Responsibilities - Introduction 59
Where Should Data Governance Reside? 60
Should Data Governance Reside in Information Technology (It)? 63
Leadership Is Most Important 64
Promoting from Within 64
Hiring from Outside 64
Chapter 7 Roles and Responsibilities - Operational Layer 67
Operational Data Steward 67
Rules for Becoming a Data Steward 68
A Data Steward Can Be Absolutely Anybody 68
Being a Data Steward Describes a Relationship to Data and Is Not a Position 69
A Data Steward Is Not Hired to Be a Data Steward 71
A Data Steward Doesn't Need the Title of Data Steward 72
A Data Steward Doesn't Have To Be Told How To Do His or Her Job 72
Public or Industry Data Steward Certification Is a Load of Bunk 73
More Than One Data Steward Exists for Each Type of Data 74
Data Steward Training Should Focus on Formalizing Accountability 74
Chapter 8 Roles and Responsibilities - Tactical Layer 77
Enterprise Data Perspective through Domains 78
Data Domain Steward 79
An Authority or Facilitator? 79
How Do You Identify a Data Domain Steward? 80
Traits of a Data Domain Steward 81
What do Data Domain Stewards do, And When do They Get Involved? 82
Data Steward Coordinator 84
Data Domain 85
Assigning Data Steward Coordinators 55
Data Steward Coordinator Responsibilities 86
Chapter 9 Roles and Responsibilities - Strategic and Executive Layers 89
Data Governance Council 90
Are Data Governance Council Members Supreme Beings? 90
Is the Data Governance Council the Top of the Data Food Chain? 91
Why Do You Need a Council? 91
Case Study: Identifying Data Governance Council Membership 92
How Much Time Should Council Members Spend on Data Governance? 92
What Does the Data Governance Council Do? 93
Executive Leadership Team 94
Chapter 10 Roles and Responsibilities - Supporting Cast 97
Data Governance Partners 98
The Data Governance Team 99
Case Studies: Data Governance Teams 100
Project Team vs. Program Team vs. Plain Ol' Data Governance Team 101
Case Study: Project Team vs. Program Team 101
Role of it in Data Governance 102
Chapter 11 Data Governance Tools - Common Data Matrix 105
Step 1 Define Data Domains (The Rows) 106
Step 2 Associate Roles with Data Domains 108
Case Study: Bank Defines a Customer Data Steward 109
Step 3 Organize Columns 110
Step 4 Fill in the Cells 110
Case Study: Government Agency Pinpoints Key Data Resources for Divisions 111
Case Study: University Creates its Data Matrix 111
Chapter 12 Data Governance Tools - Activity Matrix 113
Avoid the Term "Data Governance Process" 113
Processes to Govern 114
Proactive Data Governance 115
Reactive Data Governance 118
Case Study: Financial Institution Places Activity Matrix on Its Intranet 118
Chapter 13 Data Governance Tools - Communications Matrix 121
Orientation Communications 121
Onboarding Communications 123
Ongoing Communications 124
Using the Communications Matrix 125
Chapter 14 The End is Only the Beginning 129
Summarizing the Non-Invasive Data Governance Approach 130
Data Governance Bill of Rights 132
Getting the Right People 134
Involved at the Right Time 134
In the Right Way 134
Using the Right Data 135
To Make the Right Decision 135
Leading to the Right Solution 136
Index 137
