People First: The 5 Steps to Pure Human Connection and a Thriving Organization
People First outlines a 5-step process to elevate company culture, build community, and create exceptional employee experiences that drive loyalty and organizational success.

In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They’ve developed a 5-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team’s success. People First will teach you how to support, coach, and develop employees at every phase of the employee lifecycle—unleashing people’s potential, sparking passion, and igniting purpose in a way that brings about amazing results for your organization.
1139084335
People First: The 5 Steps to Pure Human Connection and a Thriving Organization
People First outlines a 5-step process to elevate company culture, build community, and create exceptional employee experiences that drive loyalty and organizational success.

In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They’ve developed a 5-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team’s success. People First will teach you how to support, coach, and develop employees at every phase of the employee lifecycle—unleashing people’s potential, sparking passion, and igniting purpose in a way that brings about amazing results for your organization.
27.0 In Stock
People First: The 5 Steps to Pure Human Connection and a Thriving Organization

People First: The 5 Steps to Pure Human Connection and a Thriving Organization

People First: The 5 Steps to Pure Human Connection and a Thriving Organization

People First: The 5 Steps to Pure Human Connection and a Thriving Organization

Hardcover

$27.00 
  • SHIP THIS ITEM
    In stock. Ships in 1-2 days.
  • PICK UP IN STORE

    Your local store may have stock of this item.

Related collections and offers


Overview

People First outlines a 5-step process to elevate company culture, build community, and create exceptional employee experiences that drive loyalty and organizational success.

In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They’ve developed a 5-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team’s success. People First will teach you how to support, coach, and develop employees at every phase of the employee lifecycle—unleashing people’s potential, sparking passion, and igniting purpose in a way that brings about amazing results for your organization.

Product Details

ISBN-13: 9781637580264
Publisher: Post Hill Press
Publication date: 10/05/2021
Pages: 176
Product dimensions: 6.00(w) x 9.10(h) x 0.70(d)

About the Author

Three and Jackie Carpenter have spent their careers in the private club industry, where customer service must be at the highest level. With a track record for creating incredibly connected teams, upbeat work cultures, and thriving organizations, Three and Jackie develop and encourage employees to excel beyond their own expectations. The Carpenters have helped some of the most historic and respected country clubs become profitable, and have enriched the lives of hundreds of coworkers through the process. Coaching and cheering on students, interns, and young people early in their careers is their specialty.

Known for their enthusiasm and ability to connect people, Three and Jackie continue to work in the private club landscape. They speak and mentor others on the importance of People First in the business world. Both born and raised in Iowa, Three and Jackie are relatable, authentic, and passionate about helping others achieve their goals, enjoy their work, and lead fulfilled professional lives.

Table of Contents

Foreword Tommy Spaulding 7

Chapter 1 Introduction 9

Chapter 2 Disconnection 15

Chapter 3 Credibility 31

Chapter 4 Candor 49

Chapter 5 Cultivation 72

Chapter 6 Commitment 94

Chapter 7 Care 116

Chapter 8 Thriving 141

Endnotes 161

Acknowledgments 171

About the Authors 173

From the B&N Reads Blog

Customer Reviews