Table of Contents
List of figures vii
Acknowledgements ix
1 Introduction 1
The relevance of pride and shame to professional practice 3
The study of pride and shame in professional practice 7
An outline of the research 10
How the data were collected 12
How the data were analysed 15
Limitations of the study 17
Chapter summaries 18
2 Conceptualising pride, shame, guilt, humiliation and embarrassment 23
Foundations of emotion concepts 23
Basic emotions as a foundation for theories of pride and shame 24
Appraisals as a foundation for theories of pride and shame 26
Constructions as a foundation for theories of pride and shame 27
Defining pride, shame, guilt, humiliation and embarrassment as constructions 30
Interoception 30
Sociocultural context 31
Self-concept 32
Social representations of self-conscious emotions 33
Embodied experiences of self-conscious emotions 37
A framework for a constructionist conception of the self-conscious emotions 38
Content 39
Speech acts 39
Episode 39
Relationship 40
Experiencing self-conscious emotions 41
Summary 48
3 Pride and shame in the creation of child and family social work 49
Theorising pride and shame in the professionalisation of child and family social work 49
Pride and shame in the construction of professional representations of practice 53
Social administration 54
Social policing 56
Activism 58
Therapy 59
Practical helper 61
Creating and maintaining child and family social work within the bureaucratic field 62
Contemporary child and family social work 64
Re-evaluating the welfare state through the discourse of neoliberalism 64
Reconstructing the boundaries of shame and pride through the discourse of derision 66
Resisting the neoliberal re-conceptualisation of child and family social work 73
Summary 74
4 Pride and shame in the creation of the 'appropriate' organisation 77
Part 1 Theorising pride and shame in the creation, maintenance and disruption of child and family social work services 78
Part 2 A case example 83
Creating and maintaining an organisational identity 83
Disrupting and creating new professional identity claims 85
Disrupting and creating new public administration identity claims 86
Recreating the new service 87
Creating organisational emotional safety 89
The new child and family social work service 99
Summary 100
5 Pride and shame in the creation of the 'appropriate' professional 103
Part 1 Theorising pride and shame as mechanisms of organisational control 104
Part 2 A case example 107
Refashioning the organisational representation of the social work role 108
Refashioning the characteristics of the organizational representation 116
Policing and deterring deviation from the organisational representation 123
The organisational representation of a social worker 125
Summary 127
6 Theorising social workers' experiences of self-conscious emotions 129
Compliance and resistance in social work 131
Pride and shame in social workers' situated conceptualisations 133
The level of conflict between identity meanings and the organisational representation 135
The level of empathy for the people they work with 136
The level of emotional safety in a situation 137
Experiencing self-conscious emotions in practice 138
A framework for understanding social workers' responses to organisational attempts at control 139
Summary 140
7 Forms of identification: a case example 143
Enacting 144
Accepting the organisational interpretive framework 144
Responsibilising parents 147
Creating emotional safety 150
Complying 152
Feeling unsure 152
Prioritising shame avoidance 154
Feeling shame and guilt 156
Alleviating feelings of shame and guilt 159
Parental experience in the context of identification 161
Othering 163
Shaming and humiliating practice 165
Shaming as part of organisational risk management 168
Summary 169
8 Forms of resistance: a case example 173
Compromising organisational expectations 174
Concealing acts of resistance 176
Influencing institutional sources and processes 180
Parental experiences in the context of resistance 183
Summary 186
9 Conclusions 187
Towards a theory of pride and shame in professional practice 188
A case illustration of the theory of pride and shame in professional practice 190
Towards conditions for authenticity and pride in practice 196
Summary and future directions for pride and shame research 201
Appendix 1 Theoretical foundations of the study 205
Appendix 2 Theoretical codes 209
References 211
Index 245
