Project Management Skills for Healthcare: Methods and Techniques for Diverse Skillsets

by Lisa Bove, Susan M. Houston

Overview

Project management skills are valuable for any healthcare project, not just technology projects. Non-technology activities that would benefit from project management skills include implementing a new policy housewide, updating training for use of the electronic health record (EHR), creating a new orientation program, quality assurance activities, submitting an article or presentation, writing a research proposal, or opening a new patient care unit. In addition, project management skills are not just for project managers, but they can be used by anyone leading these types of activities, such as managers, staff, educators, and researchers.

Many books on healthcare project management have been focused on technology projects while non-technology projects flounder without the required knowledge or skills of the person leading the project. The purpose of this book is to discuss these skills based on the Project Management Institute (PMI) standards in a way that non-project managers would be able to understand and apply. Concepts from project initiation through project closure will be presented twice, first for novices and then for project leaders with more advanced skills.

Practical, accessible, and containing numerous examples for each phase of the PMI Framework, this book will be a valuable resource for all healthcare professionals and both novice and experienced project managers.

Product Details

ISBN-13:	9780367376499
Publisher:	Taylor & Francis
Publication date:	06/26/2020
Pages:	146
Product dimensions:	7.00(w) x 10.00(h) x (d)

About the Author

Lisa Anne Bove is an Assistant Professor and Certified Informatics Nurse at the University of North Carolina Wilmington. Her field of study focuses on implementation science and technology adoption in an effort to help improve nurse efficiency and allow for both more time caring for the patient and advancing practice through data.

Susan M. Houston is owner and principal consultant at Houston Solutions, a healthcare IT consulting company. She has authored a variety of articles and books on project management, application management, and informatics. She is a member of the Project Management Institute (PMI), the American Nursing Informatics Association (ANIA), and the Healthcare Information and Management Systems Society (HIMSS).

Table of Contents

List of Figures and Tables ix

Acknowledgments xi

About the Authors xiii

1 Introduction 1

Project Definition 1

Project Failure Rates 2

Using the Project Management Process to Improve Success 3

Purpose and Chapter Overviews 3

Case Study 5

2 Project Management Process 7

The Project Team 7

The Project Manager Role 8

Project Management Process Groups 10

Project Management Knowledge Areas 16

Project Management Methodology 21

3 Novice to Expert 25

Dreyfus Model 26

Novice Learners 26

Advanced Beginner Learners 26

Competent Learners 27

Proficient Learners 27

Expert Learners 27

4 Initiation Novice 31

Project Requests 31

Request Analysis 32

Stakeholder Identification 34

Project Authorization 35

5 Planning - Novice 37

Scope Definition 38

Gathering the Team 40

Project Timeline 41

Assumptions and Constraints 44

Budget Planning 45

Communication Plan 46

6 Execution, Monitoring and Control - Novice 51

Project Kickoff 52

Reporting Project Status 54

Monitoring the Work 56

Managing Budget 58

Managing Scope 60

Change Requests 61

Managing Risks 62

Managing Issues 63

7 Closing - Novice 67

Finalizing Project Documentation 67

Completion Document 68

Lessons Learned 69

8 Initiation - Expert 71

Project Requests 71

Request Analysis 72

Project Charter 73

Governance 74

9 Planning - Expert 77

Developing the Workplan 77

Stakeholder Management Plan 81

Risk Management Plan 84

Issues Management Plan 86

Change Management Plan 87

Quality Management Plan 90

Success Factors 91

Test Plan 92

Activation Plan 93

Planning Phase Sign-Off 94

10 Execution, Monitoring and Control - Expert 95

Managing the Workplan 95

Managing Scope 98

Quality Management 101

Issues and Risk Management 102

Managing Constraints 105

Quality Constraint 105

Risk Constraint 108

Resource Constraint 109

Sustainability Constraint 110

Organization Processes and Customer Satisfaction Constraints 111

Testing 112

Activation 112

11 Closing - Expert 115

Finalize Project Documentation 115

Project and Organizational Metrics 116

Support 116

Contract Closeout 117

Lessons Learned 117

References and Additional Reading 119

Index 123