Quality & Performance Excellence

by James R. Evans

Overview

Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence. Packed with relevant, real-world examples, the text thoroughly illustrates how these principles and methods have been put into effect in a variety of organizations. It also highlights the relationship between basic principles and the popular theories and models studied in management courses. The eighth edition reflects the 2015-16 Baldrige criteria and includes new boxed features, experiential exercises, and up-to-date case studies that give you practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. In addition, chapters now open with a “Performance Excellence Profile” highlighting a recent Baldrige recipient.

Product Details

ISBN-13:	9781305662223
Publisher:	Cengage Learning
Publication date:	01/01/2016
Edition description:	New Edition
Pages:	496
Product dimensions:	7.30(w) x 9.00(h) x 1.20(d)

About the Author

James R. Evans is professor emeritus of operations, business analytics and information systems in the Lindner College of Business at the University of Cincinnati, having retired after over 43 years on the faculty. He holds BSIE and MSIE degrees from Purdue University and a doctoral degree in industrial and systems engineering from Georgia Tech. He has been involved in numerous professional societies throughout his career and he served as president of the Decision Sciences Institute from 1997-1998. He also served 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award, and was active in the Partnership for Excellence, the Ohio-based Baldrige initiative. He has been the editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers in major academic journals and more than 50 editions of 20 textbooks in diverse areas of business including quality management, Six Sigma, simulation and risk analysis and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and coauthor Dr. William Lindsay with the Philip B. Crosby Medal for writing The Management and Control of Quality, 5th Edition. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.” He also received the 2018 Lindner Research Excellence Award from the College of Business at the University of Cincinnati and the 2019 Baldrige Foundation Leadership Award for Excellence in Education.

Table of Contents

Part I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE. 1. Introduction to Quality and Performance Excellence. 2. Frameworks for Quality and Performance Excellence. 3. Tools and Techniques for Quality Design and Control. 4. Tools and Techniques for Quality Improvement. Part II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATIONAL THEORY. 5. Competitive Advantage and Strategic Management for Performance Excellence. 6. Quality in Customer-Supplier Relationships. 7. Designing Organizations for Performance Excellence. Part III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR. 8. Quality Teamwork. 9. Engagement, Empowerment, and Motivation. Part IV: LEADERSHIP AND ORGANIZATIONAL CHANGE. 10. Leadership for Performance Excellence. 11. Performance Excellence and Organizational Change.