Quality & Performance Excellence / Edition 8

by James R. Evans

Overview

Packed with cutting-edge coverage that includes the latest theory and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Discussions of the Baldrige criteria are updated to reflect 2015-16 criteria. The eighth edition also includes new examples, experiential exercises, and case studies. Providing practical experience, many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.

Product Details

ISBN-13:	9781305662223
Publisher:	Cengage Learning
Publication date:	01/01/2016
Edition description:	New Edition
Sales rank:	618,412
Product dimensions:	7.30(w) x 9.00(h) x 1.20(d)

About the Author

James R. Evans is a professor in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the board of examiners and panel of judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of leading books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."

Table of Contents

Part I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE. 1. Introduction to Quality and Performance Excellence. 2. Frameworks for Quality and Performance Excellence. 3. Tools and Techniques for Quality Design and Control. 4. Tools and Techniques for Quality Improvement. Part II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATIONAL THEORY. 5. Competitive Advantage and Strategic Management for Performance Excellence. 6. Quality in Customer-Supplier Relationships. 7. Designing Organizations for Performance Excellence. Part III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR. 8. Quality Teamwork. 9. Engagement, Empowerment, and Motivation. Part IV: LEADERSHIP AND ORGANIZATIONAL CHANGE. 10. Leadership for Performance Excellence. 11. Performance Excellence and Organizational Change.